Hi Everyone,
I’m currently having an issue with one of our Epicor installations, but it seems to only affect the Epicor Administration Console (EAC). It began to appear after we changed the SSL Certificate from a self-signed certificate created on the Epicor server with one provided by an official authority, installed on the server by the customer itself. As you can see, in the screenshot below, the App Server environment connects, but its not able to determine the environment info. I’m able to expand and access lic, companies, users, etc. without problem, except for pop up messages requesting Network Credentials.
SSL Certificate seems to be valid, and it has been successfully installed on the Trusted root certificates store on the server. It’s not expired, and so on.
I have seen this message before, and somewhere in the Epicor documentation says to ignore it (click cancel), but this time it keeps popping up.
Has anyone faced this? any insights on how to solve it?
Some extra info, all environments are configured to use HttpsBinaryUsernameChannel.
After changing the certificate and the SSL Certificate value on each env, on the Application Server Configuration, I redeployed each site.
Also, the Epicor client can connect to the AppServer (https URL), the REST Api can be accessed locally and externally, so it all works, except the EAC.
The SSL certificate has been assigned to the default website binding.
I already have a call with Epicor support open on the epicare, but not yet solved.
Finally, if I rollback to the previous SSL Certificate, set it to IIS, assign it to App Server and re-deploy, all works again, including EAC giving the right server info. Perhaps the certificate is wrong or requires extra security setting?
Thanks for any help.
Regards