Trying to work through setting up an attachment to our PO from ECM. We are cloud for both Epicor and ECM.
I have gotten it almost working. I get the attachments, but they are corrupted and can’t be opened. They open fine from ECM itself.
Does this ring a quick bell for anyone, or should I run through all the steps I’ve done so far?
What is the file type of the attachments you’re trying to work with? I ask as .ZIP files will cause a blob container error as a browser will not open that file type for security reasons.
Along those lines, the Kinetic Client passes the file to windows and asks for windows “pick the app to open the file” using the windows file type associations. If it’s a special file type and the PC doesn’t have a viewer, or an association set, it will not open.
It’s a pdf file. The pdf file comes as an attachment and it can’t be opened.
i saw several times when instead of PDF it sent jpeg with some error message like about licenses. Look inside that downloaded file, if it is jpeg/png, rename its extension and check what it shows.
It’s a plain pdf, so I’m not sure what would cause it to come across corrupted.
And the only time I’ve experienced it, was after some windows update, the default PDF app was reset to Edge. Also, I’ve seen PDF-A documents from Europe cause this problem with the cheaper viewers like CutePDF.
this just checks that extension is pdf.
Ah! I misunderstood.
It IS a jpg file. I think a jpg of an error message coming across named as a pdf file is the worst error handling I have ever heard of.
I resolved the error in the jpg file and it worked!
Thank you!
