Edge Agent Won't Open Classic Form

Kinetic ERP
1

I am using Kinetic in the browser. I am using Microsoft Edge. Kinetic 2024.2.12

We have a few forms that still open in classic mode. Mostly things like BAQ reports or custom dashboards. I just setup Kinetic in the browser for a user and installed the edge agent. When I click on a BAQ report, it says “hold on while we open the classic form.” Then it never does anything else. No crash or warning. Is there something I missed when setting this up? I reinstalled the edge agent twice to make sure I got the settings right. I choose the default config, and kinetic EXE, and pasted the server as instructed. Anyone else have this issue?

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2

Have you launched the smart client before doing the edge agent install? It needs to finish downloading the entire folder before it will work.

3

Initially I only had the kinetic browser version. I installed the edge agent, and it didn’t open the smart client. So I reinstalled the smart client. After that I went back and reinstalled the edge agent.

4

What do you mean? Not your sysconfig?

5

I navigated to the location described in the installer, something like this: C:\Epicor\ERPDT\XXXXX-LIVE\Client\config\default.sysconfig

6

Got any more in that folder? Which one is in the client shortcut?

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7

Yes, I also see saasXXX.sysconfig and default.sysconfig.template. It looks like my client shortcut uses the saasXXX.sysconfig.

8

use the saas one

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9

Some Ad Blockers in the browser can also prevent the Edge Agent from working correctly. This is probably not your issue, Just a PSA.

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10

Once I have installed Edge Agent, do I have to uninstall it, and reinstall with the correct settings? Or is there a way to change the sysconfig file in the edge agent after its installed?
Thanks!

11

I don’t see a way you can modify it but you don’t need to uninstall it in order to reinstall it, it will overwrite the current one when you install it again.

3 Likes