EDI - Epicor managed - John Deere/CNH

Is there anyone out there that has Epicor managed EDI thru TIE? If so, how is it working for you? How are you managing your perimeter’s, are you stopping orders within a firm window? We are fairly new to this and we are struggling to find the correct settings that gives the balance between our scheduling department, our CSR department and our customers. I welcome any input. Thank you in advance.

Hello, Cathy -

Are you fully functional on TIE/importing EDI? I talked with our CSR lead, and her recommendations to limit noise were 21-day windows on Customer/Demand config, and NOT checking non-perfect match and cancel non-matched on the Demand Contract/header/Matching. Any customer changes within the 21 day window will show up in Demand Mass Review for dispensation