Hi Sara,
I personally find efficiency a poor metric. In my experience, it led to wokers shunning difficult jobs and running easier jobs even if the parts weren't needed. Efficiency measures two things: worker speed AND mfg engineering ability. Unfortunately, neither has much to do with customer satisfaction. While not entirely useless, it is not one of my favorite management tools.
Mark W.
Sara <sara.blair@...> wrote:
I personally find efficiency a poor metric. In my experience, it led to wokers shunning difficult jobs and running easier jobs even if the parts weren't needed. Efficiency measures two things: worker speed AND mfg engineering ability. Unfortunately, neither has much to do with customer satisfaction. While not entirely useless, it is not one of my favorite management tools.
Mark W.
Sara <sara.blair@...> wrote:
>Does anyone use the production efficiency percentages as part of an incentive program for their shop employees? We have looked at it before and just can't wrap our heads around how to use this data to make the employees accountable and want to do better. I know one issue we were having is that employees sometimes work with a large production quantity and assemble it in phases within their operation that may take days before they have pieces to submit as complete.
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>Any help or suggestions would be much appreciated!
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>Thank you,
>Sara
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