If I enable the tracing, I can find one entry that says bpm = 1 suggesting that it is firing maybe?
Have you thought about using functions to let people know what they need to do and what they should have done but not yet completed?
You can create a BAQ that shows all outstanding tasks and the email address of the person who should have completed them, then create a function (with custom code) to execute the BAQ and then email the results to the appropriate users as a table
This function can then be scheduled to run periodically through the day to give them a list of things to do
Alternatively…have you looked @ Information Worker where tasks can appear in peoples Outlook Calendar/Task list
Just a few suggestions to solve a common problem that I come across with clients
I don’t know anything about cloud services, but can you see the server log if it was turned on. There has to be some way to debug there.
If you have a trace on and it is logging everything will this utility help?