I may be giving away Support’s best tricks but
- if it is isolated to a single Epicor user account but follows that user account to every workstation they log into, then it is likely a personalization. There is a personalization purge program or can go into developer mode, launch the form, highlight the user’s personalization and click Delete.
- if this is isolated to a single Epicor user account on a specific workstation, it is likely client cache. From this user’s main Epicor menu, they can go Options > Clear Client Cache (or delete it from c:\programdata\epicor\ [epicorservername]-[port_number] if the client is closed on this machine)
When in doubt, delete the personalization and then clear client cache.