# Epicor Help Application Help Search Down? **URL:** \ **Category:** Off Topic\ **Tags:** search\ **Created:** [March 9, 2020, 4:53pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323 "2020-03-09T16:53:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![hkeric.wci](https://www.epiusers.help/user_avatar/www.epiusers.help/hkeric.wci/32/52019_2.png) [@hkeric.wci](https://www.epiusers.help/u/hkeric.wci)\ **Post date:** [March 9, 2020, 4:53pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/1 "2020-03-09T16:53:07Z")
Is anyone elses Application Help Search not working? I have been getting no results for the past few days, thought its just me. ---
**Author:** ![chaddb](https://www.epiusers.help/user_avatar/www.epiusers.help/chaddb/32/89855_2.png) [@chaddb](https://www.epiusers.help/u/chaddb)\ **Post date:** [March 9, 2020, 4:56pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/3 "2020-03-09T16:56:14Z")
Seems fine here but we self host the help. ---
**Author:** ![hkeric.wci](https://www.epiusers.help/user_avatar/www.epiusers.help/hkeric.wci/32/52019_2.png) [@hkeric.wci](https://www.epiusers.help/u/hkeric.wci)\ **Post date:** [March 9, 2020, 4:57pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/4 "2020-03-09T16:57:02Z")
Not working for me in 400, 500 – no matter what I type in the search it says not found. using the cloud url [https://help.epicor.com/102500/](https://help.epicor.com/102500/) for example ![image](https://www.epiusers.help/uploads/default/original/3X/f/d/fd4d57e08382d574cfeb90e79ba3e250d0e0ec33.png) Not to mention looks like their Telemetry Key is wrong ![image](https://www.epiusers.help/uploads/default/original/3X/3/2/32b1ef00878af8bcec39d34e92e9dee013ff5736.png) ---
**Author:** ![jeowings](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/b5ac83/32.png) [@jeowings](https://www.epiusers.help/u/jeowings)\ **Post date:** [March 9, 2020, 4:58pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/5 "2020-03-09T16:58:04Z")
All good for us, but we are on prem pointed to Epicor’s help site. ---
**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\ **Post date:** [March 9, 2020, 5:01pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/6 "2020-03-09T17:01:45Z")
Odd that the url shows ![image](https://epiusers.help/uploads/default/original/3X/2/4/248fdcc33de7dd5aa6f7c429bc5a242f5f3d1f83.png) I thought I recall that you would get a message about not being called from the Help system. ---
**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\ **Post date:** [March 9, 2020, 5:02pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/7 "2020-03-09T17:02:05Z")
Yeah the search is not working for us either. ---
**Author:** ![chaddb](https://www.epiusers.help/user_avatar/www.epiusers.help/chaddb/32/89855_2.png) [@chaddb](https://www.epiusers.help/u/chaddb)\ **Post date:** [March 9, 2020, 5:03pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/8 "2020-03-09T17:03:57Z")
That’s expect when not accessing from the E10 client. ---
**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\ **Post date:** [March 9, 2020, 5:04pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/9 "2020-03-09T17:04:25Z")
[https://help.epicor.com/102300](https://help.epicor.com/102300) is working for 10.2.300 # EDIT Actually it’s not. The help loads, but then any searches yield “No results found” ---
**Author:** ![chaddb](https://www.epiusers.help/user_avatar/www.epiusers.help/chaddb/32/89855_2.png) [@chaddb](https://www.epiusers.help/u/chaddb)\ **Post date:** [March 9, 2020, 5:04pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/10 "2020-03-09T17:04:36Z")
Changed the help URL in our test environment to the Epicor hosted help. Search does not seem to be working. This test environment is 10.2.400. ![image](https://epiusers.help/uploads/default/original/3X/8/8/88114aba0aa89b0e17f0deadf2060590178837ea.png) ---
**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\ **Post date:** [March 9, 2020, 5:05pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/11 "2020-03-09T17:05:44Z")
But I get the following when using the url for 10.2.300 [https://help.epicor.com/102300](https://help.epicor.com/102300) ![image](https://www.epiusers.help/uploads/default/original/3X/9/3/939a086e0cba0ac1d7d6a7fd08ff90d52b563c20.png) ---
**Author:** ![chaddb](https://www.epiusers.help/user_avatar/www.epiusers.help/chaddb/32/89855_2.png) [@chaddb](https://www.epiusers.help/u/chaddb)\ **Post date:** [March 9, 2020, 5:07pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/12 "2020-03-09T17:07:33Z")
Odd. You used to have to set a version cookie to get it to work outside the E10 client. Shout out to @hkeric.wci for sharing that with me. ---
**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\ **Post date:** [March 9, 2020, 5:07pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/13 "2020-03-09T17:07:41Z")
Have you tried it with just `http` and not `https`? Could be a certificate issue (wouldn’t be the first) ---
**Author:** ![chaddb](https://www.epiusers.help/user_avatar/www.epiusers.help/chaddb/32/89855_2.png) [@chaddb](https://www.epiusers.help/u/chaddb)\ **Post date:** [March 9, 2020, 5:08pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/14 "2020-03-09T17:08:54Z")
> [@ckrusen](#): > > Have you tried it with just `http` and not `https` ? I just tried `http`. Same result. ![image](https://www.epiusers.help/uploads/default/original/3X/0/b/0b710834d041857853e37b302de5a3944eb3b728.png) ---
**Author:** ![John\_Mitchell](https://www.epiusers.help/user_avatar/www.epiusers.help/john_mitchell/32/718_2.png) [@John\_Mitchell](https://www.epiusers.help/u/John_Mitchell)\ **Post date:** [March 9, 2020, 5:09pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/15 "2020-03-09T17:09:45Z")
@hkeric.wci Bart was running it in his closet 😂 ---
**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\ **Post date:** [March 9, 2020, 5:13pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/16 "2020-03-09T17:13:05Z")
@hkeric.wci - On the plus side, give a shout-out to the user that actually tried the Help system, before asking IT. 😉 ---
**Author:** ![John\_Mitchell](https://www.epiusers.help/user_avatar/www.epiusers.help/john_mitchell/32/718_2.png) [@John\_Mitchell](https://www.epiusers.help/u/John_Mitchell)\ **Post date:** [March 9, 2020, 5:16pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/17 "2020-03-09T17:16:09Z")
You have to pass the client headers in with the request. > [@Installing Help in 10.2](https://www.epiusers.help/t/installing-help-in-10-2/48838/29): > > Do we still have to install it or can we just point to [https://help.epicor.com/](https://help.epicor.com/) ^ PS unless you send the same headers the Epicor Client sends you will get an error, you should be able to pluck this in to your Company Config / Company Maintenance That being said, the actual help site is resolving to: [https://epicor-help-prod-102300-westus2.azurewebsites.net/](https://epicor-help-prod-102300-westus2.azurewebsites.net/) ---
**Author:** ![ERPSysAdmin](https://www.epiusers.help/user_avatar/www.epiusers.help/erpsysadmin/32/70700_2.png) [@ERPSysAdmin](https://www.epiusers.help/u/ERPSysAdmin)\ **Post date:** [March 9, 2020, 5:46pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/18 "2020-03-09T17:46:19Z")
Our 10.2.500 help link isn’t working either. Geesh, Bart has been gone for only half a day and all HEL-P breaks loose! 😱 ---
**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\ **Post date:** [March 9, 2020, 5:53pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/19 "2020-03-09T17:53:32Z")
@Mark_Wonsil would be proud of that one. ---
**Author:** ![Mark\_Wonsil](https://www.epiusers.help/user_avatar/www.epiusers.help/mark_wonsil/32/51594_2.png) [@Mark\_Wonsil](https://www.epiusers.help/u/Mark_Wonsil)\ **Post date:** [March 9, 2020, 6:00pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/20 "2020-03-09T18:00:41Z")
![image](https://epiusers.help/uploads/default/original/3X/8/7/8745d4243a00e83166dffa7512976ac1cc80aecc.jpeg) I’m very proud. 😭 ---
**Author:** ![ERPSysAdmin](https://www.epiusers.help/user_avatar/www.epiusers.help/erpsysadmin/32/70700_2.png) [@ERPSysAdmin](https://www.epiusers.help/u/ERPSysAdmin)\ **Post date:** [March 9, 2020, 6:06pm UTC](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323/21 "2020-03-09T18:06:07Z")
That one was for YOU my friend! 😉 I was hoping to make you proud! 💟 ![image](https://epiusers.help/uploads/default/original/3X/4/8/4846e1887936250a8157434c7e61274b0c27d7fc.png) I learned from the best! 😬 🏆 [Next page](https://www.epiusers.help/t/epicor-help-application-help-search-down/65323.md?page=2)