Epicor Kinetic SLOW

I just pinged the cloud team and they replied that the SQL Servers have no major activities for the past 4 hours. Most of the time it is below .5% usage.. with 2 peaks of 2.5%.

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We’re gov cloud. 2025.1.11. My users at both of our locations are complaining that Kinetic is slow today.

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So, we know that SQL isn’t the bottleneck. Network latency? Retries? DNS issues? Application Servers (memory pressure, load, …)

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FWIW, we were told on 11/25 that they made “resource governor changes”…but future recurrence and recalibration may be required.

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British Hello GIF

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Yup. some of the longest ops seem to be straight up font downloads from disk and not linearly related to response content size.

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memory was very similar to the SQL.. not any activity to speak of.

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Our Pilot is a slow in spirts. I’ve had App Studio crash/stall a few times while trying to load a test layer.

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Our Fourth & Pilot environments have been down for over an hour. 2025.2.7 US Central.

Anyone else experience this?