# Epicor Mobile CRM **URL:** \ **Category:** Epicor ERP 10\ **Tags:** e10\ **Created:** [February 13, 2018, 4:58pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780 "2018-02-13T16:58:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [February 13, 2018, 4:58pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/1 "2018-02-13T16:58:39Z")
The latest epicor updates have the CRM mobile, applications for android and iOS, someone has been able to configure them, I always receive the error number -1 or 404. > > > Epicor Mobile CRM es compatible con Kinetic ERP 2021.1 (11.1.100) o posterior... > **[‎Epicor CRM](https://apps.apple.com/us/app/epicor-mobile-crm/id1314569647)** > > ‎Empower your salesforce with Epicor Mobile CRM, to manage the sales cycle from opportunity to order shipment—anytime, anywhere. Through our next-generation mobile application, you can: > > > > • Create and update Leads, Customers, Contacts, Quotes,... ---
**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\ **Post date:** [February 13, 2018, 5:00pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/2 "2018-02-13T17:00:17Z")
You need to have the REST interface enabled and on the WAN on your Epicor instance… (do you?) ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [February 13, 2018, 5:04pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/3 "2018-02-13T17:04:30Z")
I am currently only testing through the LAN, before mapping ports on the WAN, I suppose it should work. What I do not know is the complete route to the service. I’m testing Epicor 10.2.100.8, Rest is enable by default. This is what I put in the server field: [https://myserver/myinstancetest](https://myserver/myinstancetest) Is this correct? ---
**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\ **Post date:** [February 13, 2018, 5:05pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/4 "2018-02-13T17:05:37Z")
Assuming that’s where your REST interface lives See if you can hit [https://myserver/myinstancetest/api/help/](https://myserver/myinstancetest/api/help/) ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [February 13, 2018, 5:07pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/5 "2018-02-13T17:07:22Z")
Yep, I can even see the api from the iOS and Android browser, but I can not make the application connect correctly. I guess something is missing on the server path. ---
**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\ **Post date:** [February 13, 2018, 5:07pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/6 "2018-02-13T17:07:51Z")
Did you install the BAQs? If you are on an older release 10.1.5 you’ll need to install the required BAQs (Available in EpicWeb) ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [February 13, 2018, 5:09pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/7 "2018-02-13T17:09:32Z")
I followed the documentation literally, install the solution that contains the BAQ, the only thing I did not do was create additional fields because I do not need them for initial tests ---
**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\ **Post date:** [February 13, 2018, 5:10pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/8 "2018-02-13T17:10:35Z")
Do you have a Signed SSL (A real one)? I’m not certain you need it but that may be the last ticket… there… I dno’t know if the app cares or ignores the validity of your cert… ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [February 13, 2018, 5:13pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/9 "2018-02-13T17:13:09Z")
I also suspect that this may be the error, since I have a self-signed certificate, I will try with a Let’s Encrypt certificate. Thanks. ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [February 13, 2018, 7:46pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/10 "2018-02-13T19:46:45Z")
Well I think that if it was a problem with the validation of the certificate, I could solve it with the Letsencrypt certificate. Now the error I have is this: It tells me that I do not have CRM licenses. Even modifying the web.config file adding it: \< add key = “CRMLicenseFallbackToDefaultUserAllowed” / \> under \< AppSettings \> ![image](https://epiusers.help/uploads/default/original/2X/f/f43b99b7cdc49dda9697f36c9a36bcf2b920ef82.jpg) ---
**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\ **Post date:** [February 14, 2018, 3:07am UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/11 "2018-02-14T03:07:53Z")
This is silly but do you have CRM? ? What does your license say? -Jose ---
**Author:** ![Oscar\_De\_La\_Cruz](https://www.epiusers.help/user_avatar/www.epiusers.help/oscar_de_la_cruz/32/18004_2.png) [@Oscar\_De\_La\_Cruz](https://www.epiusers.help/u/Oscar_De_La_Cruz)\ **Post date:** [June 11, 2019, 8:10pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/12 "2019-06-11T20:10:36Z")
Hi Victor, how do you get the SSL Certificate from Let’s Encrypt? ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [June 11, 2019, 8:30pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/13 "2019-06-11T20:30:25Z")
Hi Oscar, With “letsencrypt-win-simple” now known as “win-acme”, you can download it here: [GitHub - win-acme/win-acme: A simple ACME client for Windows (for use with Let's Encrypt et al.)](https://github.com/PKISharp/win-acme). ---
**Author:** ![Oscar\_De\_La\_Cruz](https://www.epiusers.help/user_avatar/www.epiusers.help/oscar_de_la_cruz/32/18004_2.png) [@Oscar\_De\_La\_Cruz](https://www.epiusers.help/u/Oscar_De_La_Cruz)\ **Post date:** [June 11, 2019, 8:33pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/14 "2019-06-11T20:33:49Z")
Thanks Victor I Will try. ---
**Author:** ![psiebers](https://www.epiusers.help/user_avatar/www.epiusers.help/psiebers/32/8715_2.png) [@psiebers](https://www.epiusers.help/u/psiebers)\ **Post date:** [June 12, 2019, 1:18pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/15 "2019-06-12T13:18:13Z")
The “No CRM Licenses” is possibly due to an issue with 10.1.500.XX. I have a support ticket open on that one. ---
**Author:** ![aclements](https://www.epiusers.help/user_avatar/www.epiusers.help/aclements/32/16011_2.png) [@aclements](https://www.epiusers.help/u/aclements)\ **Post date:** [June 12, 2019, 1:25pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/16 "2019-06-12T13:25:17Z")
I had it confirmed from the mobile CRM development that the CRMLicenseFallbackToDefaultUserAllowed parameter does not work on version 10.1. I had to purchase stand alone CRM licences to get it working on 10.1.6. ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [June 12, 2019, 2:26pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/17 "2019-06-12T14:26:08Z")
Yep, fortunately I applied an upgraded to 10.2.100 and the CRM Mobile app works, and still works on 10.2.400. I just have to renew the SSL certificate (LestEncrypt) every 2 months. 😃 ---
**Author:** ![Craig](https://www.epiusers.help/user_avatar/www.epiusers.help/craig/32/52991_2.png) [@Craig](https://www.epiusers.help/u/Craig)\ **Post date:** [June 12, 2019, 3:18pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/18 "2019-06-12T15:18:32Z")
Do you need an mobile licence to use this app? ---
**Author:** ![victorcarabez](https://www.epiusers.help/user_avatar/www.epiusers.help/victorcarabez/32/17626_2.png) [@victorcarabez](https://www.epiusers.help/u/victorcarabez)\ **Post date:** [June 12, 2019, 3:30pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/19 "2019-06-12T15:30:06Z")
We have Customer Relationship Management module licence and enable te CRM Mobile by adding this line on web.config file: \< add key = “CRMLicenseFallbackToDefaultUserAllowed” / \> ![image](https://epiusers.help/uploads/default/original/3X/0/f/0f09b16c491c3df246651fae571fd495cbd09dcc.png) ---
**Author:** ![KMenz](https://www.epiusers.help/user_avatar/www.epiusers.help/kmenz/32/5134_2.png) [@KMenz](https://www.epiusers.help/u/KMenz)\ **Post date:** [June 12, 2019, 4:16pm UTC](https://www.epiusers.help/t/epicor-mobile-crm/42780/20 "2019-06-12T16:16:56Z")
Hi I am trying to install/set up Mobile CRM on 10.2.300.17 Is there any guidance on exactly where to add the lines to the web.config? As soon as I place it in (where I think it should go) the application crashes. e.g. exactly where does this go? appears twice in our config and it doesn’t like me adding the line under either of them! p5 of 10.2.300 install guide: To enable the fallback to default ERP license, you need to open the web.config file and add the following line under the section: ![web](https://epiusers.help/uploads/default/original/3X/d/5/d5e3256b37dc7cfea56f6d7ba7dc5645e4e3e940.jpeg) [Next page](https://www.epiusers.help/t/epicor-mobile-crm/42780.md?page=2)