Hi All,
I’m just curious if we are the only ones seeing this as I haven’t seen a post about it. We have been getting significant lapses in performance on a regular basis. This is rarely a long event but it’s long enough to be noticed by all of our users. I’m just trying to find out if this is just us.
Us too. Had an issue last week and again yesterday. Have a case open but nothing concrete as to cause yet.
Often times by the time the ticket is even picked up everything returns to normal. It’s hard to even justify putting in a ticket at this point. We are actually seeing it right now so I figured I would ask here. I appreciate the response.
Yeah it’s relatively short, usually 20 minutes, but it happens more than once a day. I also notice that’s when I get most of the SSRS report failures due to ‘Low Disk Condition’
Yeah I’ve been trying to customize a report and I can’t tell if it worked or not because I keep getting the low disk condition error.
I promise you support will always tell you there is nothing wrong with your system, and even if something was wrong, its fine now, and even if there was a problem they already fixed it, and also it wasn’t their fault.
Believe it or not, we did once get a response of someone pressed the wrong button. That was refreshing to see some responsibility taken.
I suppose that does answer for this time. Generally speaking though we don’t see the shorter times indicated on the status page.
This just means they don’t think it’s gonna be a short time.
They did yesterday - “performing as expected” was the initial response. Twice in one week means I’m not closing my second ticket.
And literally as I was typing this, I got a Kinetic Americas Service Issue email.
Epicor Kinetic - Americas is currently experiencing a disruption that is impacting a subset of Customers and you could be impacted by this issue. All appropriate support teams are engaged in troubleshooting and restoring services as quickly as possible.
Not affecting us today…yet
EDIT - just got another Service Issue email - supposedly it’s fixed already. Musta been one of these deals…
Next day - another Kinetic Americas incident opened (not affecting us) - about 1 hour earlier than yesterday’s.
We’ve only been on SaaS for about six weeks so I’ll throw this question out there…is this a common occurrence? In the last two weeks, we’ve had two that did affect us and two more that didn’t. Just getting a little antsy I suppose…unnecessary anxiety, already have enough as it is.
It wasn’t.
But it has been increasing in frequency. Enough to be concerning.
This is affecting us, oddly enough.
OK, so I’m not the only one with processor paranoia.
