Error received from Edge Agent: An error occurred trying to start process

Kinetic ERP
1

We have been unable to open attachments in Kinetic, the edge agent is attempting to open the wrong file path and I am not sure where this can be updated. Any help would be greatly appreciated.

2

Have you checked in Attachment Path Maintenance? There is also Attachment Type Maintenance.

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image1327×344 36.2 KB

3

Yes, everything seems to be in order for the Attachment Path Maintenance.

4

If mapped drive letter rather than actual server path confirm the mapped drive letter is available on client PC?

5

What do you mean by wrong path? Give an example.
Also what is in Edge Agent log?

6

See screenshot for example of mapped drive letter vs actual server path. If a mapped drive letter is referenced in Epicor Attachment Path Maintenance, rather than the full server path, then confirm the client PC also has the mapped drive letter. Something to double-check.

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image1441×740 71.6 KB

7

looks like it is set in Document Type maintenance, check it there