Error when creating a case

Epicor ERP 9
1

Epicor 9.05.701

  1. I create a new case in case entry.
  2. i search for the person/contact (which in this case is a new Ship To Contact).
  3. I find the contact. Click save and get the below error.

Any help with what the problem could be would be much appreciated.

image.png880×698 10.2 KB

2

I went to customer 819…
Created a new contact (assuming that this what was missing and that a ship to contact wasn’t enough)…
Created a case (1510) and it saved first time.

So, it looks like you have to have a contact as well as a ship to contact, if that makes sense.
I’ve left that case open…so just check the contact i’ve created and edit the case.

Thanks.
Ticket resolved.

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3

Mark there is a bug (or maybe a feature) where it defaults to Contact 0 and if that contact isn’t valid you get that error. You can also just go to the contact field and clear it out before saving.

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