On the Main EPICWeb Page go to the Contact EPICOR. There is a link to Support Escalations document there.
Miguel A. Santillan
Compass Manufacturing Systems
From: email@example.com [mailto:firstname.lastname@example.org]
On Behalf Of bruce.d.ordway@...
Sent: Wednesday, April 16, 2014 8:03 AM
Subject: [Vantage] Escalation process
Can anyone point me to the documentation on the support escalation process?
I've seen it mentioned on this list but now can't seem to find those references on the latest epicweb.