Expired Warranty behavior in Field Service Call Entry

Epicor ERP 10
1

During testing I am noticing in Field Service Call Entry when entering a pack id and line number of an part with expired warranty I get an error saying “Warranty is expired” and I am not able to enter the line.

However if I instead add a new line leaving the pack id and line empty and instead enter part number and serial number I can save the line and the pack id and line gets populated based on the serial number info.

It seems incorrect that you are not able to add a line using the pack id for an expired warranty part, yet you can add it if you use part number and serial number. My question to the group - would there be scenarios where you don’t want to allow a part to be added to a Field Service Call when it’s warranty is expired. I currently don’t think so. Pretty sure I would like my car to be serviced even if my initial warranty has expired.

2

If you enter the part number then the serial number it will auto fill the Pack ID/line and allow you to create the service call line, however if you enter the Pack ID/line first you will get the above problem. The added a Warranty and FSA tab to customer shipment entry and the new “feature” seems to be causing the grief you are experiencing

3

Support created PBR0232287 for this issue. Other than the problem has been accepted, there has not been any new updates since February on it