FIFO OnHandQty does not equal Part onhand quanity

Yes you read that correctly.  We are on 9.05.700C and we are experiencing, to me, very bizarre behavior.

As of right now we have about 6 parts where the onhandqty does not equal the FIFO onhandqty therefore we cannot do inventory adjustments.

Epicor’s explanation is that it results for a variety of issues, two of which could be receiving and un-receiving multiple times and shipping and unshipping multiple times.  And then other issues.

I just want to know three things….has anyone else run into this and if you have was Epicor able to give you a fix?  If so, did you have to change your process to keep this from happening again.

To me this is scary that it can even happen.

 

TIA, Manasa