FW: service contract line product group not default if select SO an

Charles et al,

Fyi...

Regards,
Scott

-----Original Message-----
From: Phil Berglund [mailto:pberglund@...]
Sent: Thursday, April 14, 2005 6:08 PM
To: sal@...
Subject: Call Number 1225251MPS Technical Support Reply: FM: service
contract line product group not default if select SO and line first

Please reference call # 1225251MPS if you have any additional questions
on this issue.

Scott:

This issue with the Service Contract / Product Group was submitted
on the page 14404MPS enclosed below and has been acknowledged as a bug
by our development staff and will be tracked by SCR 21946, attached to
the page. You will be notified via an automatic email when it is fixed.

This support call will be closed, but the SCR will remain open in
development until it is fixed. See the document below for details and a
work around, if applicable.

Please refer to the above call number or to the SCR number when
calling back to inquire on status.

At this point, we do not yet have a fix timeframe for the issue.
Thank you for pointing out this problem.

Let me know if you have any further questions or comments on this
issue.


Thank you in advance for not responding to this email. Email is not
monitored and could delay service on support issues. You will need to
contact the support center by one of the following 3 methods:

1) Calling our support line at 800-269-3044 for Vantage and 800-483-4049
for Vista.

2) 2) Over the internet at vantage.res@..., or thru ePortal
<http://eportal.epicor.com>
at our website at http://www.epicor.com

3) By fax at 952-582-5568

Phil Berglund



PAGE 14404MPS

PROBLEM DESCRIPTION:
Service Contract line does not have product group default to it if
select the SO and line prior to the part.

PROGRAM ID: fs/fse10-ln.w

SOFTWARE AND DATABASE INFO: Vantage 6.10.521 on MNTECH

STEPS TO DUPLICATE:
1. Part Master > select a part > give it a product group.

2. OM > GO > SO Entry > create an SO > add a line for this part. The
PG defaults in correctly.

3. FS > GO > Service Contract Entry > Contract > Add > create a header
for the above SO customer.

4. Line > Add > In the upper right, select the above SO and line.

5. The Product Group does not default in. It should.

6. If the order and line are not referenced, and the part ID is typed
in or selected after clicking the search, then the part's PG does
default in. So there should be consistency here.

7.See this on MNTECH Vntg 6.10, SO 1790 for Edro Eng, part BOMCR. The
PG is there. SCE > SC 146, add a line, in the upper right of the line,
select this SO/Line and the PG will not default in.

VERSION NUMBER: 6.10.521

ADDITIONAL INFO:

RESPONSE FROM PROGRAMMING:
SCR 21946

Since at least Vantage 5.00, Service Contract Line Maintenance
(fs/fse10-ln.w) has not defaulted an order line's project ID, customer
part, customer revision or project ID. The program needs to get all of
this information from the order detail.

WORKAROUND: Print the screen from Order Line Maintenance and then enter
the information manually into the contract line.