There are several Answerbooks on Print Troubleshooting on the Epicor Web
site.
Look for the one that is for your version.
Dale E. Schuerman
Senior Consultant
Epicor Certified Consulting Partner
RAM Software Systems, Inc.
972-669-0763 x233 (voice)
972-669-9603 (fax)
mailto:dale.schuerman@...
<BLOCKED::blocked::mailto:dale.schuerman@...> (email)
http://www.ramsys.com <BLOCKED::blocked::http://www.ramsys.com/>
(website)
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ed Garbowski
Sent: Tuesday, February 23, 2010 12:55 PM
To: 'vantage@yahoogroups.com'
Subject: RE: RE: RE: [Vantage] Generating print jobs gets hung up -
8.03.404
We are on Crystal 11 R2. This problem seems to halt the generation of
the output files (XML and .bt) that are used by Crystal and Bartender.
After the server is restarted, the files that were queued proceed to
generate and the reports are displayed/printed. I assume it has
something to do with the Progress ProcessServer or TaskAgent getting
hung up, whichever is responsible for creating the files, but I just
don't know enough about the Progress side of Vantage to know how to
correct the problem.
Thanks,
Ed
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Blake Clemens
Sent: Tuesday, February 23, 2010 12:17 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
What version of Crystal are you running? You need to make sure that all
of your crystal reports are created in version 11. We had major issues
with our reports because they were created using Crystal 10 back in
Vantage 8.00.807. Then when we upgraded to 8.03.804 we didn't upgrade
the Crystal Reports to version 11 because the reports still worked with
version 10. However we did suffer through a lot of poor Vantage
performance before we opened all the reports in Crystal 11 and re-saved
them. Once we did that most of our problems went away...
Thanks,
Blake Clemens
IT Systems Engineer
Delmarva Millwork Corporation
(800) 360-2364 x132
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf
Of Ed Garbowski
Sent: Tuesday, February 23, 2010 12:27 PM
To: 'vantage@yahoogroups.com <mailto:%27vantage%40yahoogroups.com>
<mailto:%27vantage%40yahoogroups.com>'
Subject: RE: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
All canned Crystal Reports and customized Bartender labels are
definitely affected, but I will have to pay closer attention if the
older Vantage reports are also affected.
Thanks,
Ed
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On
Behalf Of Blake Clemens
Sent: Tuesday, February 23, 2010 9:06 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
Does it happen to both canned Vantage reports and Crystal Reports?
Thanks,
Blake Clemens
IT Systems Engineer
Delmarva Millwork Corporation
(800) 360-2364 x132
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf
Of Rob Bucek
Sent: Tuesday, February 23, 2010 9:52 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
The print failure is a common occurrence here for us as well, but not
the Vantage hanging up part. We do on average however reboot the
Vantage server once a week for a variety of reasons (none of them good)
and that seems to not be so uncommon from what I've spoken with others
about. It may not be everyone's experience however. Unfortunately I
can only offer sympathy and no real help!
Rob Bucek
Manufacturing Engineer
PH: (715) 284-5376 ext 3111
FAX: (715)284-4084
<http://www.dsmfg.com/>
(Click the logo to view our site) <http://www.dsmfg.com/>
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On
Behalf
Of Ed Garbowski
Sent: Tuesday, February 23, 2010 8:40 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Generating print jobs gets hung up - 8.03.404
We are on SQL and at least once a week users can no longer print from
Vantage. Killing and restarting the process and task servers just hangs
Vantage up altogether, so the only solution so far is to restart the
entire server. Anybody know what can be causing this and how to fix it?
Thanks,
Ed
[Non-text portions of this message have been removed]
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.733 / Virus Database: 271.1.1/2704 - Release Date: 02/23/10
02:34:00
[Non-text portions of this message have been removed]
________________________________
The information contained in this message is intended solely for the
individual to whom it is specifically and originally addressed. This
message and its contents may contain confidential or privileged
information. If you are not the intended recipient, you are hereby
notified that any disclosure or distribution, or taking any action in
reliance on the contents of this information, is strictly prohibited.
We have taken precautions to minimize the risk of transmitting software
viruses, but we advise you to carry out your own virus checks on any
attachment to this message. We cannot accept liability for any loss or
damage caused by software viruses.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
[Non-text portions of this message have been removed]
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.733 / Virus Database: 271.1.1/2704 - Release Date: 02/23/10
02:34:00
[Non-text portions of this message have been removed]
________________________________
The information contained in this message is intended solely for the
individual to whom it is specifically and originally addressed. This
message and its contents may contain confidential or privileged
information. If you are not the intended recipient, you are hereby
notified that any disclosure or distribution, or taking any action in
reliance on the contents of this information, is strictly prohibited.
We have taken precautions to minimize the risk of transmitting software
viruses, but we advise you to carry out your own virus checks on any
attachment to this message. We cannot accept liability for any loss or
damage caused by software viruses.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
[Non-text portions of this message have been removed]
########################################################################
Attention:
This email message is privileged and confidential. If you are not the
intended recipient please delete the message and notify the sender.
Any views or opinions presented are solely those of the author.
This email message has been scanned for Viruses and Content and cleared
by MailMarshal SMTP
For more information go to http://www.ramsys.com
########################################################################
[Non-text portions of this message have been removed]
site.
Look for the one that is for your version.
Dale E. Schuerman
Senior Consultant
Epicor Certified Consulting Partner
RAM Software Systems, Inc.
972-669-0763 x233 (voice)
972-669-9603 (fax)
mailto:dale.schuerman@...
<BLOCKED::blocked::mailto:dale.schuerman@...> (email)
http://www.ramsys.com <BLOCKED::blocked::http://www.ramsys.com/>
(website)
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ed Garbowski
Sent: Tuesday, February 23, 2010 12:55 PM
To: 'vantage@yahoogroups.com'
Subject: RE: RE: RE: [Vantage] Generating print jobs gets hung up -
8.03.404
We are on Crystal 11 R2. This problem seems to halt the generation of
the output files (XML and .bt) that are used by Crystal and Bartender.
After the server is restarted, the files that were queued proceed to
generate and the reports are displayed/printed. I assume it has
something to do with the Progress ProcessServer or TaskAgent getting
hung up, whichever is responsible for creating the files, but I just
don't know enough about the Progress side of Vantage to know how to
correct the problem.
Thanks,
Ed
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Blake Clemens
Sent: Tuesday, February 23, 2010 12:17 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
What version of Crystal are you running? You need to make sure that all
of your crystal reports are created in version 11. We had major issues
with our reports because they were created using Crystal 10 back in
Vantage 8.00.807. Then when we upgraded to 8.03.804 we didn't upgrade
the Crystal Reports to version 11 because the reports still worked with
version 10. However we did suffer through a lot of poor Vantage
performance before we opened all the reports in Crystal 11 and re-saved
them. Once we did that most of our problems went away...
Thanks,
Blake Clemens
IT Systems Engineer
Delmarva Millwork Corporation
(800) 360-2364 x132
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf
Of Ed Garbowski
Sent: Tuesday, February 23, 2010 12:27 PM
To: 'vantage@yahoogroups.com <mailto:%27vantage%40yahoogroups.com>
<mailto:%27vantage%40yahoogroups.com>'
Subject: RE: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
All canned Crystal Reports and customized Bartender labels are
definitely affected, but I will have to pay closer attention if the
older Vantage reports are also affected.
Thanks,
Ed
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On
Behalf Of Blake Clemens
Sent: Tuesday, February 23, 2010 9:06 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
Does it happen to both canned Vantage reports and Crystal Reports?
Thanks,
Blake Clemens
IT Systems Engineer
Delmarva Millwork Corporation
(800) 360-2364 x132
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>]
On Behalf
Of Rob Bucek
Sent: Tuesday, February 23, 2010 9:52 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Generating print jobs gets hung up - 8.03.404
The print failure is a common occurrence here for us as well, but not
the Vantage hanging up part. We do on average however reboot the
Vantage server once a week for a variety of reasons (none of them good)
and that seems to not be so uncommon from what I've spoken with others
about. It may not be everyone's experience however. Unfortunately I
can only offer sympathy and no real help!
Rob Bucek
Manufacturing Engineer
PH: (715) 284-5376 ext 3111
FAX: (715)284-4084
<http://www.dsmfg.com/>
(Click the logo to view our site) <http://www.dsmfg.com/>
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ]
On
Behalf
Of Ed Garbowski
Sent: Tuesday, February 23, 2010 8:40 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Generating print jobs gets hung up - 8.03.404
We are on SQL and at least once a week users can no longer print from
Vantage. Killing and restarting the process and task servers just hangs
Vantage up altogether, so the only solution so far is to restart the
entire server. Anybody know what can be causing this and how to fix it?
Thanks,
Ed
[Non-text portions of this message have been removed]
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.733 / Virus Database: 271.1.1/2704 - Release Date: 02/23/10
02:34:00
[Non-text portions of this message have been removed]
________________________________
The information contained in this message is intended solely for the
individual to whom it is specifically and originally addressed. This
message and its contents may contain confidential or privileged
information. If you are not the intended recipient, you are hereby
notified that any disclosure or distribution, or taking any action in
reliance on the contents of this information, is strictly prohibited.
We have taken precautions to minimize the risk of transmitting software
viruses, but we advise you to carry out your own virus checks on any
attachment to this message. We cannot accept liability for any loss or
damage caused by software viruses.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
[Non-text portions of this message have been removed]
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.733 / Virus Database: 271.1.1/2704 - Release Date: 02/23/10
02:34:00
[Non-text portions of this message have been removed]
________________________________
The information contained in this message is intended solely for the
individual to whom it is specifically and originally addressed. This
message and its contents may contain confidential or privileged
information. If you are not the intended recipient, you are hereby
notified that any disclosure or distribution, or taking any action in
reliance on the contents of this information, is strictly prohibited.
We have taken precautions to minimize the risk of transmitting software
viruses, but we advise you to carry out your own virus checks on any
attachment to this message. We cannot accept liability for any loss or
damage caused by software viruses.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
[Non-text portions of this message have been removed]
########################################################################
Attention:
This email message is privileged and confidential. If you are not the
intended recipient please delete the message and notify the sender.
Any views or opinions presented are solely those of the author.
This email message has been scanned for Viruses and Content and cleared
by MailMarshal SMTP
For more information go to http://www.ramsys.com
########################################################################
[Non-text portions of this message have been removed]