Getting an error using SSL client

ERP 10
1

So, we work on many customer environments and in this one environment, when Azure is turned on, SSL users are getting this error. We are using SSL for certain integrations. Anyone else getting this? This one environment is the only one that we’re getting this error in. And we have plenty. Epicor is saying that it’s an SSL issue.

Application Error

Exception caught in: mscorlib

Error Detail

Message: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.
Inner Exception Message: An error occurred when verifying security for the message.
Program: CommonLanguageRuntimeLibrary
Method: HandleReturnMessage

Client Stack Trace

Server stack trace:
at System.ServiceModel.Channels.SecurityChannelFactory1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout) at System.ServiceModel.Channels.SecurityChannelFactory1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Ice.Contracts.ReportMonitorSvcContract.GetRowsKeepIdleTimeWithBallonInfo(String whereClauseSysRptLst, Boolean getBallonInfo, String whereClauseSysTask, String whereClauseSysTaskLog, DataSet& sysMonitorData)
at Ice.Proxy.BO.ReportMonitorImpl.GetRowsKeepIdleTimeWithBallonInfo(String whereClauseSysRptLst, Boolean getBallonInfo, String whereClauseSysTask, String whereClauseSysTaskLog, DataSet& sysMonitorData)
at Ice.Adapters.ReportMonitorAdapter.GetRowsKeepIdleTimeWithBallonInfo(SearchOptions opts, Boolean getBallonInfo, SysMonitorTasksDataSet& sysMonitorData)

Inner Exception

An error occurred when verifying security for the message.

2

Also…forgot to mention this is a production public cloud environment. Also, the typical reason this shows up is that there is a time difference between the client and the server.

3

We had this issue, to resolve we had to go to the cloud team who informed us it was a problem with the load balancer.

4

Thanks, Connor! By any chance….do you have a support case number?

5

Sorry Bob, was a pain to find… CS0002701547

6

I feel your pain! :blush: Thanks for finding it!

7

Hey Connor, thanks again! They applied the same fix to this environment and all is well (I hope!).

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