What is the proper way to close out of a GL Journal Entry group so that it does not stay ‘In Use By’ as active? Even though the user is logged out of Epicor, it is still showing in use so another user cannot go into that JE group and post it. What could cause the ‘In Use By’ to remain active if a user closes out of the JE group incorrectly?
Have the user pull up the group and then use the clear button to clear the screen.
This happens on AR groups also. I believe if you close the screen with that group open it keeps it as active.
HTH…
Brad Boes
bradboes@boosterpconsulting.com
231-845-1090
The user closed Epicor without closing the GL Journal entry form. The user should log back into Epicor and open GL Journal entry. Open the group and then close the form. The active user should clear.
When you say “closed” do you mean the user clicked on the ‘x’ in the upper right hand corner or did a File > Exit without actually clearing the JE form? So a user should always click on clear to properly exit out of the form?
The user had several forms open and then just clicked the close X on the main Epicor menu window. Which closed all forms without properly closing out of the specific GL form properly. So it would close all of the activity cleanly.