Global Alerts problems

Eric,

Yes, I always have Outlook opened, and a few times had Outlook 2000 AND Outlook Express 5 opened.

Troy


----- Original Message -----
From: Eric Tolliver
To: vantage@egroups.com
Sent: Thursday, September 28, 2000 11:16 AM
Subject: RE: [Vantage] Global Alerts problems


Troy,

Is outlook open?

Eric Tolliver
-----Original Message-----
Eric,

I've been doing all the testing on my machine from the test database. I set
up the alert. Ship the Sales Order, and read the error log all from my
workstation.

Troy


[Non-text portions of this message have been removed]
Anyone who can give me a clue on this. It seems to be on the email server side of things, which I know nothing about. Here's the problem:

Trying to get the Alert on Shipment alert going (we don't use any other alerts at this time). After shipping a job by printing a packing slip, The alert goes into the Error log with the error: A mail recipient is not in the address list. Spent an hour on the phone with Virginia at Epicor checking everything on the vantage side. I get the email address (my own in the test case) right from Outlook Express 5/Outlook 2000 address book that comes up when I specify TO: The name perfectly matches my name in Vantage as TROY FUNTE. There are no salesmen checked to send the alert to, so that shouldn't block things.

No matter what I do, the alert ends up in the error log. Whenever I check the recipeint, there is a RED question mark next to the name in the TO: box.

WE use MDaemon as our email server software. Anyone use that with Global Alerts? Are there settings I should check?

Troy Funte
Liberty Electronics



[Non-text portions of this message have been removed]
Troy,

Is the alert being generated from your station or another? If on another do
they have outlook running and the recipient in their addressee list spelled
exactly the same way that yours was. We have noticed that if outlook isn't
running on the generating machine, or if the name does not exist or match it
will end up in the error logs.

Eric Tolliver
IT\MIS
Continental Industries Inc.
5456 E. Mcdowell Rd.
Mesa, Az 85215
http://ciirelays.com/
mailto:e.tolliver@...

-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Thursday, September 28, 2000 7:36 AM
To: Vantage
Subject: [Vantage] Global Alerts problems

Anyone who can give me a clue on this. It seems to be on the email server
side of things, which I know nothing about. Here's the problem:

Trying to get the Alert on Shipment alert going (we don't use any other
alerts at this time). After shipping a job by printing a packing slip, The
alert goes into the Error log with the error: A mail recipient is not in the
address list. Spent an hour on the phone with Virginia at Epicor checking
everything on the vantage side. I get the email address (my own in the test
case) right from Outlook Express 5/Outlook 2000 address book that comes up
when I specify TO: The name perfectly matches my name in Vantage as TROY
FUNTE. There are no salesmen checked to send the alert to, so that
shouldn't block things.

No matter what I do, the alert ends up in the error log. Whenever I check
the recipeint, there is a RED question mark next to the name in the TO: box.

WE use MDaemon as our email server software. Anyone use that with Global
Alerts? Are there settings I should check?

Troy Funte
Liberty Electronics



[Non-text portions of this message have been removed]



We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
Eric,

I've been doing all the testing on my machine from the test database. I set up the alert. Ship the Sales Order, and read the error log all from my workstation.

Troy

----- Original Message -----
From: Eric Tolliver
To: vantage@egroups.com
Sent: Thursday, September 28, 2000 10:51 AM
Subject: RE: [Vantage] Global Alerts problems


Troy,

Is the alert being generated from your station or another? If on another do
they have outlook running and the recipient in their addressee list spelled
exactly the same way that yours was. We have noticed that if outlook isn't
running on the generating machine, or if the name does not exist or match it
will end up in the error logs.

Eric Tolliver
IT\MIS
Continental Industries Inc.
5456 E. Mcdowell Rd.
Mesa, Az 85215
http://ciirelays.com/
mailto:e.tolliver@...

-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Thursday, September 28, 2000 7:36 AM
To: Vantage
Subject: [Vantage] Global Alerts problems

Anyone who can give me a clue on this. It seems to be on the email server
side of things, which I know nothing about. Here's the problem:

Trying to get the Alert on Shipment alert going (we don't use any other
alerts at this time). After shipping a job by printing a packing slip, The
alert goes into the Error log with the error: A mail recipient is not in the
address list. Spent an hour on the phone with Virginia at Epicor checking
everything on the vantage side. I get the email address (my own in the test
case) right from Outlook Express 5/Outlook 2000 address book that comes up
when I specify TO: The name perfectly matches my name in Vantage as TROY
FUNTE. There are no salesmen checked to send the alert to, so that
shouldn't block things.

No matter what I do, the alert ends up in the error log. Whenever I check
the recipeint, there is a RED question mark next to the name in the TO: box.

WE use MDaemon as our email server software. Anyone use that with Global
Alerts? Are there settings I should check?

Troy Funte
Liberty Electronics



[Non-text portions of this message have been removed]



We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)


We no longer allow attachments to files. To access/share Report Files, please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to www.egroups.com, login and be sure to save your password, choose My Groups, choose Vantage, then choose Files. If you save the password, the link above will work the next time you try it.)



[Non-text portions of this message have been removed]
I've been encountering the same error for one recipient. I've gone so far
as to reassign a new mail box. What I've noticed is that the old email
address continues to be used. Even AFTER its been deleted from the post
office list. Vantage still has retained the old address. Methinks that
Vantage is keeping its own copy of the list. Anyone have any ideas to
refresh the list in vantage.

Shirley H. Graver
Systems Administrator
Rubber Associates Inc. (Certified to QS9000/ISO9002)
Cleveland/Akron, Ohio
Troy,

On the order entry side is the alert on shipment flagged. I think I remember
seeing something about the order must be flagged for the Alert on Shipment
to work properly.

Jim Frice

> -----Original Message-----
> From: Troy Funte [mailto:tfunte@...]
> Sent: Thursday, September 28, 2000 9:36 AM
> To: Vantage
> Subject: [Vantage] Global Alerts problems
>
>
> Anyone who can give me a clue on this. It seems to be on the
> email server side of things, which I know nothing about. Here's
> the problem:
>
> Trying to get the Alert on Shipment alert going (we don't use any
> other alerts at this time). After shipping a job by printing a
> packing slip, The alert goes into the Error log with the error: A
> mail recipient is not in the address list. Spent an hour on the
> phone with Virginia at Epicor checking everything on the vantage
> side. I get the email address (my own in the test case) right
> from Outlook Express 5/Outlook 2000 address book that comes up
> when I specify TO: The name perfectly matches my name in Vantage
> as TROY FUNTE. There are no salesmen checked to send the alert
> to, so that shouldn't block things.
>
> No matter what I do, the alert ends up in the error log.
> Whenever I check the recipeint, there is a RED question mark next
> to the name in the TO: box.
>
> WE use MDaemon as our email server software. Anyone use that
> with Global Alerts? Are there settings I should check?
>
> Troy Funte
> Liberty Electronics
>
>
Shirley,

You can go into the alert maintenance and edit the recipient list.

Eric Tolliver
IT\MIS
Continental Industries Inc.
5456 E. Mcdowell Rd.
Mesa, Az 85215
http://ciirelays.com/
mailto:e.tolliver@...

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: Thursday, September 28, 2000 7:55 AM
To: vantage@egroups.com
Subject: RE: [Vantage] Global Alerts problems

I've been encountering the same error for one recipient. I've gone so far
as to reassign a new mail box. What I've noticed is that the old email
address continues to be used. Even AFTER its been deleted from the post
office list. Vantage still has retained the old address. Methinks that
Vantage is keeping its own copy of the list. Anyone have any ideas to
refresh the list in vantage.

Shirley H. Graver
Systems Administrator
Rubber Associates Inc. (Certified to QS9000/ISO9002)
Cleveland/Akron, Ohio




We no longer allow attachments to files. To access/share Report Files,
please go to the following link: http://www.egroups.com/files/vantage/
(Note: If this link does not work for you the first time you try it, go to
www.egroups.com, login and be sure to save your password, choose My Groups,
choose Vantage, then choose Files. If you save the password, the link above
will work the next time you try it.)
Troy,

Is outlook open?

Eric Tolliver
IT\MIS
Continental Industries Inc.
5456 E. Mcdowell Rd.
Mesa, Az 85215
http://ciirelays.com/
mailto:e.tolliver@...

-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Thursday, September 28, 2000 7:55 AM
To: vantage@egroups.com
Subject: Re: [Vantage] Global Alerts problems

Eric,

I've been doing all the testing on my machine from the test database. I set
up the alert. Ship the Sales Order, and read the error log all from my
workstation.

Troy

----- Original Message -----
From: Eric Tolliver
To: vantage@egroups.com
Sent: Thursday, September 28, 2000 10:51 AM
Subject: RE: [Vantage] Global Alerts problems


Troy,

Is the alert being generated from your station or another? If on another
do
they have outlook running and the recipient in their addressee list
spelled
exactly the same way that yours was. We have noticed that if outlook isn't
running on the generating machine, or if the name does not exist or match
it
will end up in the error logs.
We use a global address book for our internal addresses. Everybody has the
same list changes are global

Shirley H. Graver
Systems Administrator
Rubber Associates Inc. (Certified to QS9000/ISO9002)
Cleveland/Akron, Ohio
Jim,
Yes, that box is checked for the order. It wouldn't even get to the error log if it wasn't (I know, cause that happened for awhile too.) Thanks for asking.

Troy
----- Original Message -----
From: Jim Frice
To: vantage@egroups.com
Sent: Thursday, September 28, 2000 11:00 AM
Subject: RE: [Vantage] Global Alerts problems


Troy,

On the order entry side is the alert on shipment flagged. I think I remember
seeing something about the order must be flagged for the Alert on Shipment
to work properly.

Jim Frice



[Non-text portions of this message have been removed]