# Good News for Crystal Web Component Users

**Category:** [Yahoo Archive](https://www.epiusers.help/c/yahoo-archive/9)
**Created:** 2001-02-13 19:35 UTC
**Views:** 328
**Replies:** 0
**URL:** https://www.epiusers.help/t/good-news-for-crystal-web-component-users/2222

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## Post #1 by @system

<div id="ygrps-yiv-945151972">Tech Support at Seagate was able to help me get CWC working as a service as opposed to a process this afternoon (after 1 1/2 hrs. on the phone).<br/>
<br/>
For me, the solution was to:<br/>
<br/>
   Go to the Control Panel/Services/Seagate Page Server/Startup<br/>
<br/>
Under Log On As: check This Account,<br/>
<br/>
   ** now here is where things depart from the book. The book says make a new user called Crystal Reports with a certain access.   ** Instead, Tech Support had me enter my own username (I have administrator rights), and password.<br/>
<br/>
After doing this, The service ran fine without the Looping Login problem.<br/>
<br/>
<br/>
I hope this works for some of you other folks.<br/>
<br/>
Troy Funte<br/>
Liberty Electronics<br/>
<br/>
P.S.  Some of our larger reports still don&#39;t work with CWC because of how long they take.  The server only has 128MB of ram and that is a problem.  But at least some of the smaller reports without subreports are working fine now.<br/>
<br/>
<br/>
<br/>
<br/>
[Non-text portions of this message have been removed]</div>

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