Handling Loaner equipment on Sales Orders

Yahoo Archive
1
Richard,

Thanks, we are doing something similar to that now in Avante. I was hoping for a "cleaner" and "simpler" solution in v8.03.

Bob




From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of ermc_v
Sent: Tuesday, March 20, 2007 10:53 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Handling Loaner equipment on Sales Orders


We have a similar issue. What we did was create a loaner part # and
adjusted the inventory quantity for each loaner to 1. We then create
a sales order line to ship the LOANxx part to the customer. We also
create a repair sales order line (we created REPxx model codes
starting with REP as real part numbers so we can track them better)and
associated job. We create RMA's with one line for the LOANxx part and
one line for the REPxx part.

We ship out the LOANxx part to the customer. They return the bad part
and we receive it under the REPxx RMA line and dispose it to the
repair job. Note that you can modify the part description of the RMA
on the fly. Once repairs are complete, we ship out the REPxx sales
order line. The customer then returns the loaner unit and we receive
it under the LOANxx RMA line and dispose it back to stock.

A little messy and time-consuming but easy to track. As far as having
the LOANxx part remain in your inventory while it is at the customer
site - I'm not sure how to handle that one. Another issue is from
accounting. Do you want to apply a value to the loaner units? If so,
they will inflate your inventory and your sales dollars. You also
can't put them in a non-nettable bin since you won't be able to see
them in inventory to ship out. When the customer returns our loaners
we issue a credit invoice for what they returned (since we temporarily
bill them for the value of the loaner).

Good luck with whatever road you take.

Rich J
ERMC
--- In vantage@yahoogroups.com, "rjessop_2004" <rjj@...> wrote:
>
> We have a division that refurbishes/repairs equipment. While the
> equipment is being repaired they will send them a loaner part to hold
> them over until their part is repaired. How can this be handled in
> Vantage in order to show that the part is out at a customer but still
> part of our inventory. We would like to also track how many times a
> part is used as a loaner.
>
> Thanks,
>
> Bob Jessop
> IT Director
> Misonix Inc
>




[Non-text portions of this message have been removed]
2
We have a division that refurbishes/repairs equipment. While the
equipment is being repaired they will send them a loaner part to hold
them over until their part is repaired. How can this be handled in
Vantage in order to show that the part is out at a customer but still
part of our inventory. We would like to also track how many times a
part is used as a loaner.

Thanks,

Bob Jessop
IT Director
Misonix Inc
3
We have a similar issue. What we did was create a loaner part # and
adjusted the inventory quantity for each loaner to 1. We then create
a sales order line to ship the LOANxx part to the customer. We also
create a repair sales order line (we created REPxx model codes
starting with REP as real part numbers so we can track them better)and
associated job. We create RMA's with one line for the LOANxx part and
one line for the REPxx part.

We ship out the LOANxx part to the customer. They return the bad part
and we receive it under the REPxx RMA line and dispose it to the
repair job. Note that you can modify the part description of the RMA
on the fly. Once repairs are complete, we ship out the REPxx sales
order line. The customer then returns the loaner unit and we receive
it under the LOANxx RMA line and dispose it back to stock.

A little messy and time-consuming but easy to track. As far as having
the LOANxx part remain in your inventory while it is at the customer
site - I'm not sure how to handle that one. Another issue is from
accounting. Do you want to apply a value to the loaner units? If so,
they will inflate your inventory and your sales dollars. You also
can't put them in a non-nettable bin since you won't be able to see
them in inventory to ship out. When the customer returns our loaners
we issue a credit invoice for what they returned (since we temporarily
bill them for the value of the loaner).

Good luck with whatever road you take.

Rich J
ERMC
--- In vantage@yahoogroups.com, "rjessop_2004" <rjj@...> wrote:
>
> We have a division that refurbishes/repairs equipment. While the
> equipment is being repaired they will send them a loaner part to hold
> them over until their part is repaired. How can this be handled in
> Vantage in order to show that the part is out at a customer but still
> part of our inventory. We would like to also track how many times a
> part is used as a loaner.
>
> Thanks,
>
> Bob Jessop
> IT Director
> Misonix Inc
>