Handling materials for refurbishing

As many others have said, I'm not an accountant but . . .

We have gone round and round with our RMA process. The "buy it from
the customer" option was raised, but our controller voiced strong
concerns about the fact that a return for warrenty repair is not
(usually) a change of ownership. A PO to the customer for the item
returned would indicate that our company actually owned the product
while we were doing the returns. (We have some very expensive
finished goods with possibly long repair cycles, so this is a
concern.)

We currently create a RMA for a unique item, using the serial number
in the RMA part number (serial numbers really throw the Vantage RMA
process for a loop.) It seperates the return from new inventory and
can be dispositioned directly to rework job.

Michael Randolph
American Magnetics, Inc.

--- In vantage@yahoogroups.com, "Stuart Noble" <stuart@...> wrote:
>
> We have evolved to "purchase direct" the returned piece to the
job, from
> the customer, via a purchase order. Problem is they need to be
entered
> as supplier, however you avoid the need for making of dodgy
secondhand
> parts which we used to manually enter into stock as inventory, then
> issue to the job. Essentially we have found this "purchase" of the
> secondhand part to be the cleanest way of getting the cost of the
return
> to the job, and you also have an invoice requiring payment,
ensuring the
> customer does get their money for the return item neatly also.
>
> Stuart Noble
>
> -----Original Message-----
> From: Duane Kaufman [mailto:dkaufman@...]
> Sent: Friday, 10 March 2006 5:55 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Handling materials for refurbishing
>
> Hi,
>
> My company is embarking on providing 'refurbished' consumable
parts to
> our customers. To this end, I have set up part numbers so sales
orders
> can be made. So, for instance, for a 'new' p/n 'nnnnn', I have
created a
> 'nnnnn-REFURB' p/n.
>
> Both new and refurbished parts are actually assemblies, and so I
created
> a BOM for the 'nnnnn-REFURB', which has on it the parts needed to
add
> for the rebuild, plus a 'core' part, which can be provided as a
return
> from the customer.
>
> My question is, how should we handle the 'core' returned from the
> customer? A customer _can_ purchase a 'nnnnn-REFURB' _without_
sending
> us a core. The core does have value. Finance does not want us to
utilize
> the RMA system, as that is used for straightforward returns under
> warranty.
>
> I'm hoping someone on this list has implemented some method for
this
> type of thing?
>
> Thanks,
> Duane
>
> NOTICE: This communication may contain privileged or other
confidential
> information for the sole use of the designated recipients. If you
have
> received it in error, please advise the sender by reply email and
> immediately delete the message and any attachments without
reviewing,
> copying or disclosing the contents.
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You
must
> have already linked your email address to a yahoo id to enable
access. )
> (1) To access the Files Section of our Yahoo!Group for Report
Builder
> and Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
> Yahoo! Groups Links
>
Hi,

My company is embarking on providing 'refurbished' consumable parts to
our customers. To this end, I have set up part numbers so sales orders
can be made. So, for instance, for a 'new' p/n 'nnnnn', I have created a
'nnnnn-REFURB' p/n.

Both new and refurbished parts are actually assemblies, and so I created
a BOM for the 'nnnnn-REFURB', which has on it the parts needed to add
for the rebuild, plus a 'core' part, which can be provided as a return
from the customer.

My question is, how should we handle the 'core' returned from the
customer? A customer _can_ purchase a 'nnnnn-REFURB' _without_ sending
us a core. The core does have value. Finance does not want us to utilize
the RMA system, as that is used for straightforward returns under
warranty.

I'm hoping someone on this list has implemented some method for this
type of thing?

Thanks,
Duane

NOTICE: This communication may contain privileged or other confidential information for the sole use of the designated recipients. If you have received it in error, please advise the sender by reply email and immediately delete the message and any attachments without reviewing, copying or disclosing the contents.
We have evolved to "purchase direct" the returned piece to the job, from
the customer, via a purchase order. Problem is they need to be entered
as supplier, however you avoid the need for making of dodgy secondhand
parts which we used to manually enter into stock as inventory, then
issue to the job. Essentially we have found this "purchase" of the
secondhand part to be the cleanest way of getting the cost of the return
to the job, and you also have an invoice requiring payment, ensuring the
customer does get their money for the return item neatly also.

Stuart Noble

-----Original Message-----
From: Duane Kaufman [mailto:dkaufman@...]
Sent: Friday, 10 March 2006 5:55 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Handling materials for refurbishing

Hi,

My company is embarking on providing 'refurbished' consumable parts to
our customers. To this end, I have set up part numbers so sales orders
can be made. So, for instance, for a 'new' p/n 'nnnnn', I have created a
'nnnnn-REFURB' p/n.

Both new and refurbished parts are actually assemblies, and so I created
a BOM for the 'nnnnn-REFURB', which has on it the parts needed to add
for the rebuild, plus a 'core' part, which can be provided as a return
from the customer.

My question is, how should we handle the 'core' returned from the
customer? A customer _can_ purchase a 'nnnnn-REFURB' _without_ sending
us a core. The core does have value. Finance does not want us to utilize
the RMA system, as that is used for straightforward returns under
warranty.

I'm hoping someone on this list has implemented some method for this
type of thing?

Thanks,
Duane

NOTICE: This communication may contain privileged or other confidential
information for the sole use of the designated recipients. If you have
received it in error, please advise the sender by reply email and
immediately delete the message and any attachments without reviewing,
copying or disclosing the contents.



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
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Yahoo! Groups Links
We create $0 POs with our customer as the vendor. We work in an average
cost environment so if not purchased direct to jobs, it can really mess
up our costing if we have the same part with value in stock.



Bruce Butler

IT Manager

Knappe & Koester, Inc.

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Duane Kaufman
Sent: Thursday, March 09, 2006 2:55 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Handling materials for refurbishing



Hi,

My company is embarking on providing 'refurbished' consumable parts to
our customers. To this end, I have set up part numbers so sales orders
can be made. So, for instance, for a 'new' p/n 'nnnnn', I have created a
'nnnnn-REFURB' p/n.

Both new and refurbished parts are actually assemblies, and so I created
a BOM for the 'nnnnn-REFURB', which has on it the parts needed to add
for the rebuild, plus a 'core' part, which can be provided as a return
from the customer.

My question is, how should we handle the 'core' returned from the
customer? A customer _can_ purchase a 'nnnnn-REFURB' _without_ sending
us a core. The core does have value. Finance does not want us to utilize
the RMA system, as that is used for straightforward returns under
warranty.

I'm hoping someone on this list has implemented some method for this
type of thing?

Thanks,
Duane

NOTICE: This communication may contain privileged or other confidential
information for the sole use of the designated recipients. If you have
received it in error, please advise the sender by reply email and
immediately delete the message and any attachments without reviewing,
copying or disclosing the contents.



Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links




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