kskipper
(Karen)
September 16, 2025, 6:38pm
1
The title says it all…
Has anyone (Kinetic SaaS) had to have their environment restored from backups?
Just looking for info on what would happen on the Epicor server farm that would require restoring from a backup? How smooth was the restoration?
Curiosity killed the cat…
1 Like
jgehling
(Jeff Gehling)
September 16, 2025, 6:42pm
2
All i did was put in a ticket and support took care of it in less than 2 hours
kskipper
(Karen)
September 16, 2025, 6:47pm
3
Do you mind me asking what happened that caused you to need the restore?
jgehling
(Jeff Gehling)
September 16, 2025, 6:49pm
4
Someone restored live into our pilot environment and I had stuff in there I was working on, so I asked support to restore the pilot backup from the previous day back to pilot.
kskipper
(Karen)
September 16, 2025, 7:06pm
5
I can see that happening! Thanks!