Have been live over a year - Epicor Cloud - Non-production Server?

Kinetic ERP
,
1

I have seen this for several companies - Tech support couldn’t answer the question.
Is there a production-ready server?
Why wouldn’t a company that is live be on a production server?

Maybe that’s why we have issues with Kinetic :slight_smile:

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2

My guess is it means nothing other than the IsLive flag is not set or the Production Instance at the app server level is not set. Probably controlled by the Production Instance flag which if they are cloud, Epicor is probably forgetting to set it after upgrades.

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Completely agree with @jgiese.wci here. If you go to swagger and do a GET at this endpoint, it will tell you what the flag Josh is talking about is set to:

https://server/instance/api/v1/Ice.LIB.ClientFunctionsSvc/GetIsProductionInstance

If the response is:

{
  "returnObj": false
}

then you can do a POST to this endpoint:

https://server/instance/api/v1/Ice.LIB.ClientFunctionsSvc/SetIsProductionInstance

with the payload:

{
  "isProduction": true
}

And see if that changes your screen.

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4

These are cloud customers - can I do this type of call.
They have the Company Maintenance flag set to Live.
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5

I should point out, the reason this has come up, I was working with tech support on something else and they said - “well, the issue you are having isn’t that bad since you aren’t live yet…” - we had been live for a few months at that time.

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6

REST is made for cloud customers!

What is the binding for the “Is Live” field? I’m still playing on 2021.2 and Company Configuration wasn’t done yet.

7

I had to ask my CAM to make our database a Production Server. It really made no difference but I had them do it so they would know we were a LIVE database.

Hope this helps!

Jill

8

Is Live checkbox - Company.IsLive - is only an indicator.
You could using in APR or other BPM to turn off alerts
From field help - (Classic)

Select this check box to indicate that your company goes live.

Note: Epicor strongly recommends that you update the status of your company accordingly after you take a copy of production database to test environment or pilot, and when you move the SQL Database to another box or instance.