I the Help Desk Module, when I go on Actions --> Create RMA, after my RMA created, the rma number is not appear on tab Case --> Detail, not appear on the rma number. The number stay only on the tab link --> RMA. I create a BPM pour put the rma number on the tab. But doesn't works. My BPM say :
if the tthdcase.rmanum = 0 then do :
find tthdcaserma where tthdcaserma.company = tthdcase.company
and tthdcaserma.hdcasenum = tthdcase.hdcasenum.
assign tthdcase.rmanum = tthdcaserma.rmanum.
end.
I create this BPM on Helpdesk --> CreateRMA and I tested after on update. But doesn't work.
Thanks !
Vantage 8.03.305
if the tthdcase.rmanum = 0 then do :
find tthdcaserma where tthdcaserma.company = tthdcase.company
and tthdcaserma.hdcasenum = tthdcase.hdcasenum.
assign tthdcase.rmanum = tthdcaserma.rmanum.
end.
I create this BPM on Helpdesk --> CreateRMA and I tested after on update. But doesn't work.
Thanks !
Vantage 8.03.305