Help File Fix Blank Title 55297

That's it! Thanks Collette.



Todd



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Colette Bishop
Sent: Monday, March 12, 2007 9:49 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Help File Fix



Hello Collette:

I am sending you the following documents in regards to your call on
HELP. If you have any more questions, please feel free to give us a call
back. Have a great day!

Gwen

Summary: HELP Will not display after applying MS Security Updates
Book: Support Solutions
Page: 5158MPS

HELP Will not display after applying MS Security Updates XA610 XA800
Help
PROBLEM:

After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"

RESOLUTION:

You have to explicitly allow for remote html execution via the registry.

Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not
enable security zones about which you are not sure.

To modify the ItssRestrictions registry entry to enable a specific
security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions

Note If this registry subkey does not exist, create it. To do this,
follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.

3. Right-click the ItssRestrictions subkey, point to New, and then
click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 to 4, and then click
OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.

Setting the MaxAllowedZone higher will allow for less access
restrictions. See the table below for exacts.

Additional note:
Setting MaxAllowedZone = 4 on Vista/Vantage 6.10 client computers was
enough to get the help screens to work okay.

MaxAllowedZone Local Machine zone Local intranet zone
Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed

MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality
of this protocol is provided by the itss.dll file. You can access this
protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore

Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the
URL to the trusted site. Click Add to allow this. If you are not
allowed to add the site because it is required to be a secure site,
uncheck "Require all sites in this zone to be secure" and then click
add.

Your help files will now work on this machine.

This e-mail is for the use of the intended recipient(s) only. If you
have received this e-mail in error, please notify the sender immediately
and then delete it. If you are not the intended recipient, you must not
use, disclose or distribute this e-mail without the author's prior
permission. We have taken precautions to minimize the risk of
transmitting software viruses, but we advise you to carry out your own
virus checks on any attachment to this message. We cannot accept
liability for any loss or damage caused by software viruses.





This e-mail and any attachments may contain confidential and privileged
information. If you are not the intended recipient, please notify the
sender immediately by return e-mail, delete this e-mail and destroy any
copies. Any dissemination or use of this information by a person other
than the intended recipient is unauthorized and may be illegal.

[Non-text portions of this message have been removed]
Hello Collette:

I am sending you the following documents in regards to your call on
HELP. If you have any more questions, please feel free to give us a call
back. Have a great day!

Gwen

Summary: HELP Will not display after applying MS Security Updates
Book: Support Solutions
Page: 5158MPS

HELP Will not display after applying MS Security Updates XA610 XA800
Help
PROBLEM:

After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"

RESOLUTION:

You have to explicitly allow for remote html execution via the registry.


Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not
enable security zones about which you are not sure.

To modify the ItssRestrictions registry entry to enable a specific
security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions

Note If this registry subkey does not exist, create it. To do this,
follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.

3. Right-click the ItssRestrictions subkey, point to New, and then
click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 to 4, and then click
OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.

Setting the MaxAllowedZone higher will allow for less access
restrictions. See the table below for exacts.

Additional note:
Setting MaxAllowedZone = 4 on Vista/Vantage 6.10 client computers was
enough to get the help screens to work okay.

MaxAllowedZone Local Machine zone Local intranet zone
Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed


MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality
of this protocol is provided by the itss.dll file. You can access this
protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore


Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the
URL to the trusted site. Click Add to allow this. If you are not
allowed to add the site because it is required to be a secure site,
uncheck "Require all sites in this zone to be secure" and then click
add.

Your help files will now work on this machine.


This e-mail is for the use of the intended recipient(s) only. If you
have received this e-mail in error, please notify the sender immediately
and then delete it. If you are not the intended recipient, you must not
use, disclose or distribute this e-mail without the author's prior
permission. We have taken precautions to minimize the risk of
transmitting software viruses, but we advise you to carry out your own
virus checks on any attachment to this message. We cannot accept
liability for any loss or damage caused by software viruses.