Thank you, everyone, for all the help.
Nancy
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dave Miller
Sent: Tuesday, November 08, 2005 6:15 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Help Files v6.1
Summary: HELP Will not display after applying MS Security Updates
Book: Support Solutions
Page: 5158MPS
HELP Will not display after applying MS Security Updates XA610 XA800
Help
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not
enable security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific
security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\itssRestrictions
Note If this registry subkey does not exist, create it. To do this,
follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then click
DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 to 4, and then click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access
restrictions. See the table below for exacts.
MaxAllowedZone Local Machine zone Local intranet zone Trusted sites zone
Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality
of this protocol is provided by the itss.dll file. You can access this
protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the
URL to the trusted site. Click Add to allow this. If you are not allowed
to add the site because it is required to be a secure site, uncheck
"Require all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
Nancy
-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dave Miller
Sent: Tuesday, November 08, 2005 6:15 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Help Files v6.1
Summary: HELP Will not display after applying MS Security Updates
Book: Support Solutions
Page: 5158MPS
HELP Will not display after applying MS Security Updates XA610 XA800
Help
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from
Microsoft, Vantage/Vista help will no longer work. Instead of the help
content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security
zone Warning Enable only those security zones that you trust. Do not
enable security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific
security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\itssRestrictions
Note If this registry subkey does not exist, create it. To do this,
follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then click
DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 to 4, and then click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access
restrictions. See the table below for exacts.
MaxAllowedZone Local Machine zone Local intranet zone Trusted sites zone
Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality
of this protocol is provided by the itss.dll file. You can access this
protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine.
The first time you enter the help screen you will be prompted to add the
URL to the trusted site. Click Add to allow this. If you are not allowed
to add the site because it is required to be a secure site, uncheck
"Require all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
----- Original Message -----
From: Dunn, Nancy
To: vantage@yahoogroups.com
Sent: Tuesday, November 08, 2005 3:23 PM
Subject: [Vantage] Help Files v6.1
I have Vantage version 6.1 running, but when I click on the [help]
button. I don't have any help text.
I have looked in the messages and Epicor's site, but can't find how to
get this installed or showing.
Any one know what I need to do?
Thanks
Nancy K. Dunn
I. S. Manager
Winco Industries Inc.
937 667-4476
ndunn@...
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links