# How to fix a broken toolbar

**URL:** <https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804>\
**Category:** Epicor ERP 10\
**Tags:** e10, epicor\
**Created:** [April 29, 2020, 7:19pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804 "2020-04-29T19:19:56Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Beth](https://www.epiusers.help/user_avatar/www.epiusers.help/beth/32/22350_2.png) [@Beth](https://www.epiusers.help/u/Beth)\
**Post date:** [April 29, 2020, 7:19pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804/1 "2020-04-29T19:19:56Z")

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I have a user who “broke” his toolbar and doesn’t exactly remember how he did it in Customer Shipment Entry. All of the toolbars are out of place and on the standard toolbar, the print doesn’t work. Any ideas on how to fix this??

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**Author:** ![ERPSysAdmin](https://www.epiusers.help/user_avatar/www.epiusers.help/erpsysadmin/32/70700_2.png) [@ERPSysAdmin](https://www.epiusers.help/u/ERPSysAdmin)\
**Post date:** [April 29, 2020, 7:21pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804/2 "2020-04-29T19:21:37Z")

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Have you tried clicking **Tools** - **Reset Layouts to Base**? That should pop all toolbars and windows back into their base layout. 🙂

![image](https://epiusers.help/uploads/default/original/3X/7/1/716bf2516b34cb38689c3d04075ab465ae50f6ab.png)

Or you can go into Tools - Personalization and try Deleting any Personalization they might have on the form…?

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**Author:** ![Beth](https://www.epiusers.help/user_avatar/www.epiusers.help/beth/32/22350_2.png) [@Beth](https://www.epiusers.help/u/Beth)\
**Post date:** [April 29, 2020, 7:22pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804/3 "2020-04-29T19:22:38Z")

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Yep, tried it ☹ It didn’t help.

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**Author:** ![ERPSysAdmin](https://www.epiusers.help/user_avatar/www.epiusers.help/erpsysadmin/32/70700_2.png) [@ERPSysAdmin](https://www.epiusers.help/u/ERPSysAdmin)\
**Post date:** [April 29, 2020, 7:24pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804/4 "2020-04-29T19:24:13Z")

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Ah, I should have known you tried that already. Have you tried deleting any Personalizations that he has on the form?

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**Author:** ![hkeric.wci](https://www.epiusers.help/user_avatar/www.epiusers.help/hkeric.wci/32/52019_2.png) [@hkeric.wci](https://www.epiusers.help/u/hkeric.wci)\
**Post date:** [April 29, 2020, 10:18pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804/5 "2020-04-29T22:18:18Z")

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Click on Personalization and then Delete (if there is one lurking). Clear his cache folder perhaps.

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**Author:** ![Beth](https://www.epiusers.help/user_avatar/www.epiusers.help/beth/32/22350_2.png) [@Beth](https://www.epiusers.help/u/Beth)\
**Post date:** [April 30, 2020, 4:00pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804/6 "2020-04-30T16:00:51Z")

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It was a rogue personalization! Thanks, Heather and Haso for your help with this one!

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**Author:** ![hkeric.wci](https://www.epiusers.help/user_avatar/www.epiusers.help/hkeric.wci/32/52019_2.png) [@hkeric.wci](https://www.epiusers.help/u/hkeric.wci)\
**Post date:** [April 30, 2020, 7:27pm UTC](https://www.epiusers.help/t/how-to-fix-a-broken-toolbar/66804/7 "2020-04-30T19:27:38Z")

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For some bizarre reason I picture you saying _“ **You sneaky bugger you!** ”_ as you click the Delete Personalization button.