How to retry failed autoprint

Kinetic ERP
,
1

If the Auto print action fails, how can I retry? Its successfully submitting to the task agent, so its not the bpm that is failing. Its the print task itself that is failing intermittently. I understand it is no longer possible to hook a data directive to systask (in cloud anyway). Any other ideas on how to get some kind of retry action in place?

Right now I am monitoring the failures with automation studio, which then emails me to tell me that it failed. But that is on a schedule and then I have to manually deal with it. The failures are server errors nothing wrong with the data or the report.

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Example errors:

Program Ice.Services.Lib.RunTask when executing task 5700971 raised an unexpected exception with the following message: RunTask:
Ice.Core.SsrsReporting.SsrsCaller.SsrsException: The SSRS server returned the status code 503 (ServiceUnavailable) with the following error text:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
<HTML><HEAD><TITLE>Service Unavailable</TITLE>
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
<BODY><h2>Service Unavailable</h2>
<hr><p>HTTP Error 503. The service is unavailable.</p>
</BODY></HTML>

Program Ice.Services.Lib.RunTask when executing task 5698082 raised an unexpected exception with the following message: RunTask:
System.Net.Http.HttpRequestException: An error occurred while sending the request.
 ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host..
 ---> System.Net.Sockets.SocketException (10054): An existing connection was forcibly closed by the remote host.
   at System.Net.Sockets.NetworkStream.Read(Span`1 buffer)
   --- End of inner exception stack trace ---
1 Like
2

Our autoprint is triggered from something in the background like a checkbox. This way if we need to, you can recheck the box to kick it off again.

In the past month, we had 2 order acknowledgements that slipped through the crack due to similar messages. Is this something you have been dealing with for awhile? Always concerned with other’s cloud performance here.

3

I’m not sure if its a recurring issue, so far it hasn’t failed again since the task agent was restarted.

4

Well I jinxed myself. Another random failure and again printed fine on retry. Just wish I could automate the retry part.

Ice.Core.SsrsReporting.SsrsCaller.SsrsException: The SSRS server returned the status code 500 (InternalServerError) with the following error text:
An error occurred during rendering of the report. ---> Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException: An error occurred during rendering of the report. ---> Microsoft.ReportingServices.OnDemandReportRendering.ReportRenderingException: An error occurred during rendering of the report. ---> System.NullReferenceException: Object reference not set to an instance of an object.