# Ice.MailQueue - how to diagnose

**URL:** <https://www.epiusers.help/t/ice-mailqueue-how-to-diagnose/62765>\
**Category:** Epicor ERP 10\
**Tags:** e10, bpm\
**Created:** [December 16, 2019, 12:34pm UTC](https://www.epiusers.help/t/ice-mailqueue-how-to-diagnose/62765 "2019-12-16T12:34:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![markdamen](https://www.epiusers.help/user_avatar/www.epiusers.help/markdamen/32/54917_2.png) [@markdamen](https://www.epiusers.help/u/markdamen)\
**Post date:** [December 16, 2019, 12:34pm UTC](https://www.epiusers.help/t/ice-mailqueue-how-to-diagnose/62765/1 "2019-12-16T12:34:01Z")

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After reading another post here, I started looking at Ice.MailQueue on a weekly basis to check to see if our system was creating any records into this table. For the last few weeks it’s been empty, but today I have 2 records created.

| QueueNum | Company | UserID | SessionID | AttemptCounter | SysRevID | SysRowID |
| --- | --- | --- | --- | --- | --- | --- |
| 961 | BVD | ChrisSteer | C140635E-BCED-482E-A259-A18675AACCF7 | 3 | 0x0000000020580215 | D7A20EA9-87CB-4E9F-BE81-1DE8769D7254 |
| 962 | BVD | ChrisSteer | C140635E-BCED-482E-A259-A18675AACCF7 | 3 | 0x0000000020580334 | 9D3291A8-8CBA-4CA0-9233-CD2B0ACF67C9 |

I’m assuming that 3 retries is the limit, and that it will have now given up. Where can I see some more logging info to suggest why these emails might be failing?

Many Thanks  
Mark

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**Author:** ![markdamen](https://www.epiusers.help/user_avatar/www.epiusers.help/markdamen/32/54917_2.png) [@markdamen](https://www.epiusers.help/u/markdamen)\
**Post date:** [May 8, 2020, 6:35pm UTC](https://www.epiusers.help/t/ice-mailqueue-how-to-diagnose/62765/2 "2020-05-08T18:35:15Z")

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Anybody have any further info on this? More logging anywhere that says what the errors are? App Server log with a particular flag maybe?