# Individual sales orders on hold **Category:** [Epicor ERP 9](https://www.epiusers.help/c/e9/7) **Created:** 2017-01-25 10:39 UTC **Views:** 4185 **Replies:** 9 **URL:** https://www.epiusers.help/t/individual-sales-orders-on-hold/37012 --- ## Post #1 by @Rowley150 **epicor version: 9.05.701** Is it possible to put individual orders on hold in epicor? Can the system not accommodate individual orders being on credit hold and not the customer? The issue is arriving from "pro-forma" customers, were the cash is posted, but the customer maybe on credit hold as they have other orders in the system that they haven't paid for..........but what if they pay for 1 order up front, can this 1 order be allowed to go through and ignore the rest and keep them on hold? --- ## Post #2 by @acicala I believe you can do the opposite. When you remove the customer from hold, I believe it removes all orders from hold. However, if you leave the customer on hold, you can individually remove orders from hold Andy Cicala acicala@sixspartners.com Office: (866) 579-7497 x 218 | Mobile: (973) 615-5033 | www.sixspartners.com [cid:image012.gif@01D26732.18A24880] [cid:image013.jpg@01D26732.18A24880] Formerly: [cid:image001.png@01D26732.18A79FB0] --- ## Post #3 by @Rowley150 Hi, Thanks for this.................so in theory i could put every customer on hold but take orders off hold? where would you take specific orders off hold in the system? --- ## Post #4 by @RayZ There’s a HOLD button on Sales Orders, which is different than the Credit Hold. I don’t think it does much for “processing” except flag it, but it’s better than not having one. Ray Zorz ACI IT Manager 3279 E. Harbour Drive Phoenix, AZ 85034 602-447-3160 Direct Dial 602-272-7600 Main Office 602-515-7010 Cell rzorz@azcorrections.gov www.aci.az.gov --- ## Post #5 by @Rowley150 just seen it..........on the HEADER tab. --- ## Post #6 by @mhellwig In Financial Management > Accounts Receivable > General Operations, use the Customer Credit Manager to release individual orders from credit hold. --- ## Post #7 by @sahildalal91 As said above you have Credit Hold and Order Hold - on the Customer and OrderHed Tables respectively. There is functionality called 'Credit Override' which is for creating an exception, per order when a customer is on credit hold. Between these two methods I am sure you will find what you are looking for. Regards, SD --- ## Post #8 by @Rowley150 i think that is what we want............where will i find "credit override"? --- ## Post #9 by @RayZ Bottom of the Header page. Ray Zorz ACI IT Manager 3279 E. Harbour Drive Phoenix, AZ 85034 602-447-3160 Direct Dial 602-272-7600 Main Office 602-515-7010 Cell rzorz@azcorrections.gov www.aci.az.gov --- ## Post #10 by @Jim_Lutz Accounts Receivable > Customer Credit Manager --- **Canonical:** https://www.epiusers.help/t/individual-sales-orders-on-hold/37012 **Original content:** https://www.epiusers.help/t/individual-sales-orders-on-hold/37012