# Information worker

**URL:** <https://www.epiusers.help/t/information-worker/52541>\
**Category:** Epicor ERP 10\
**Tags:** information-worker\
**Created:** [February 13, 2019, 3:46pm UTC](https://www.epiusers.help/t/information-worker/52541 "2019-02-13T15:46:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![darrend](https://www.epiusers.help/letter_avatar_proxy/v4/letter/d/8edcca/32.png) [@darrend](https://www.epiusers.help/u/darrend)\
**Post date:** [February 13, 2019, 3:46pm UTC](https://www.epiusers.help/t/information-worker/52541/1 "2019-02-13T15:46:55Z")

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![Capture](https://epiusers.help/uploads/default/original/2X/d/dc5b6691ca4f1da4e059f2e464a7ef5883a860f0.jpeg)

hello

anyone ever recive this error?

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**Author:** ![jeromy](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/ecccb3/32.png) [@jeromy](https://www.epiusers.help/u/jeromy)\
**Post date:** [February 13, 2019, 4:02pm UTC](https://www.epiusers.help/t/information-worker/52541/2 "2019-02-13T16:02:06Z")

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Where are you receiving this error. MS Office, Outlook, etc?

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**Author:** ![darrend](https://www.epiusers.help/letter_avatar_proxy/v4/letter/d/8edcca/32.png) [@darrend](https://www.epiusers.help/u/darrend)\
**Post date:** [February 13, 2019, 4:26pm UTC](https://www.epiusers.help/t/information-worker/52541/3 "2019-02-13T16:26:29Z")

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sorry my fault. url was incorrect. ok now but i have another issue  
 ![Capture](https://epiusers.help/uploads/default/original/2X/c/c2aecd1f24348ba505eb59843daa591743c92f28.jpeg)

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**Author:** ![hkeric.wci](https://www.epiusers.help/user_avatar/www.epiusers.help/hkeric.wci/32/52019_2.png) [@hkeric.wci](https://www.epiusers.help/u/hkeric.wci)\
**Post date:** [February 13, 2019, 4:33pm UTC](https://www.epiusers.help/t/information-worker/52541/4 "2019-02-13T16:33:33Z")

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They have a 7z file with 4 .chm help docs that have alot of info on IW, Setup and Error Codes

[https://epicweb.epicor.com/doc/Docs/InformationWorkerOnlineHelp\_102100.7z](https://epicweb.epicor.com/doc/Docs/InformationWorkerOnlineHelp_102100.7z)

> The log file configuration information is stored in the Epicor.InfoWorker.Outlook.dll.config, Epicor.InfoWorker.Word.dll.config and Epicor.InfoWorker.Excel.dll.config files located in the Information Worker Outlook Client program directory (default path is C:\Program Files\Common Files\Epicor Software Corporation\Information Worker\version#). For a client that is having issues, use a text editor such as Notepad to open the config files and set the various property values to 4 to receive the most verbose logging. The default location for the InfoWorker.log file is in the root of the client folder. You can change the file location by changing the initializeData=“InfoWorker.log” setting to another path. This way you can debug and diagnose sync issues.