Installing 5.1 on Dual Core

Tech Support is aware of this problem. I had the same issue on the Dell 820
about a month ago. Sorry for the late response, I am a little behind on my
Vantage mail. Something to keep in mind if you use Dell as we do.



Sincerely,



Mitchell Kirby

Riten Industries, Inc.

<http://www.riten.com/> www.riten.com



740-333-8719 Direct

800-338-0027 Sales

800-338-0717 FAX

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Mark Caldwell
Sent: Monday, August 07, 2006 2:27 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Installing 5.1 on Dual Core



After more digging in Dell's Support Forums I found the culprit was
Dell's Embassy Trust Suite (software package for biometric scanner, an
option I didn't even have). Once I uninstalled it I was able to run the
client install without any problems.

Mark

________________________________

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
Of Mario Aguirre
Sent: Monday, August 07, 2006 1:43 PM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Subject: RE: [Vantage] Installing 5.1 on Dual Core

Mark,

I would check the patch-firewall-antivirus settings for the client. I
had a similar issue solved by adding the executable in the exceptions
tab in the windows firewall, eliminating the scanning of files in
antivirus from the network, etc. The latest Windows XP patch may have
something to do with it as well. Good luck.

Mario E. Aguirre - IT Manager
Lakin General Corporation, Inc.

________________________________

From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Mark Caldwell
Sent: Monday, August 07, 2006 12:03 PM
To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Installing 5.1 on Dual Core

Has anybody else had problems with installing 5.1 on a dual core
processor PC? I have two new Dell Latitude D820's and I can't run the
client install exe file. I get an error saying the file path doesn't
exist. I have no trouble executing this file from any of my other PC's.
The only thing different about the new PC's are they have Dual Core
processors, so that is why I ask.

Thanks,

Mark Caldwell

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
Has anybody else had problems with installing 5.1 on a dual core
processor PC? I have two new Dell Latitude D820's and I can't run the
client install exe file. I get an error saying the file path doesn't
exist. I have no trouble executing this file from any of my other PC's.
The only thing different about the new PC's are they have Dual Core
processors, so that is why I ask.

Thanks,

Mark Caldwell







[Non-text portions of this message have been removed]
Mark,

I would check the patch-firewall-antivirus settings for the client. I
had a similar issue solved by adding the executable in the exceptions
tab in the windows firewall, eliminating the scanning of files in
antivirus from the network, etc. The latest Windows XP patch may have
something to do with it as well. Good luck.

Mario E. Aguirre - IT Manager
Lakin General Corporation, Inc.

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Caldwell
Sent: Monday, August 07, 2006 12:03 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Installing 5.1 on Dual Core



Has anybody else had problems with installing 5.1 on a dual core
processor PC? I have two new Dell Latitude D820's and I can't run the
client install exe file. I get an error saying the file path doesn't
exist. I have no trouble executing this file from any of my other PC's.
The only thing different about the new PC's are they have Dual Core
processors, so that is why I ask.

Thanks,

Mark Caldwell

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
After more digging in Dell's Support Forums I found the culprit was
Dell's Embassy Trust Suite (software package for biometric scanner, an
option I didn't even have). Once I uninstalled it I was able to run the
client install without any problems.



Mark



________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mario Aguirre
Sent: Monday, August 07, 2006 1:43 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Installing 5.1 on Dual Core



Mark,

I would check the patch-firewall-antivirus settings for the client. I
had a similar issue solved by adding the executable in the exceptions
tab in the windows firewall, eliminating the scanning of files in
antivirus from the network, etc. The latest Windows XP patch may have
something to do with it as well. Good luck.

Mario E. Aguirre - IT Manager
Lakin General Corporation, Inc.

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Mark Caldwell
Sent: Monday, August 07, 2006 12:03 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Installing 5.1 on Dual Core

Has anybody else had problems with installing 5.1 on a dual core
processor PC? I have two new Dell Latitude D820's and I can't run the
client install exe file. I get an error saying the file path doesn't
exist. I have no trouble executing this file from any of my other PC's.
The only thing different about the new PC's are they have Dual Core
processors, so that is why I ask.

Thanks,

Mark Caldwell



[Non-text portions of this message have been removed]