When trying to deploy the Help i get this error:
Validating Deployment Data.
Deployment of Help started.
Deployment of Help Failed.
Errors:
Value cannot be null.
Parameter name: ApplicationPoolUserName
Then when I put in a custom user name and password it tells me:
value does not fall within the expected range.
App Configuration–>Extensions–>Help, this is what I get when i try to deploy it so I can use it.
but do you want to display the help of a field or the help of the application?
Application help. That is what the extension in the App Configuring is, correct?
Yes, I have it up and running now actually and everything is working good. But can’t get the Help to deploy so i can use it.
Are you using a valid domain/user for the app pool that has access rights to your network?
Yes. I fixed that yesterday.
Epicor Administration Console > TEST (Selected environment) > Application Server Configuration
Application Server Configuration > Extensions > Epicor Help > Deploy
In Epicor
System Setup > Company/Site Maintenance > General Settings > Help (there copies the extension URL that appears in Application Server Configuration > Extensions > Epicor Help)
"Epicor Administration Console > TEST (Selected environment) > Application Server Configuration
Application Server Configuration > Extensions > Epicor Help > Deploy"
After I hit deploy i get the error i first posted. I fi go and add in an custom log in it tells me that “value does not fall within the expected range.”
Post a screen shot of the settings under the Help Tab you are trying to deploy Help with?
Typically if you upgraded to 10.2 from a previous version of 10. you have to uninstall the previous version of epicor help first. Create a new instance of it and then deploy it.
Well according to that screen shot you aren’t even using a custom account for the app pool.
A custom App pool and user should look like this.
Click on ‘New’ to the right of the App Pool name and create a new app pool with a unique name like in my screenshot and enter in the domain user and password.
Same error message as before: Value does not fall within the expected range.
I would look in IIS manager, maybe an app pool for help already exist?
One other thing, when you create the custom app pool, be sure you are selecting ’ ApplicationPoolIdentity’ in the drop down.
This is in a Hyper-v environment not on the same Vm as the SQL. So I was thinking when i set this up I needd to make this custom with an user that had domain privliges. I s this correct?
One additional tidbit is if you are using SSO, the domain user you use for the App pool must be tied to a valid Epicor user.
