When one of our companies processes a credit memo, it is sent over to the other company and gets stuck in the intermediate table. It gives the familiar error:
Validation Error - Intercompany Receiving must be completed.
There is no shipment to receive for the credit memo, so how are we supposed to get these processed? I’ve had a ticket open for a week with no response. I figured I’d ask here in case someone else has come across this.
Have you tried to generate an RMA and DMR? There is a receipt process involved in returning the material, so I’m assuming is the IC process you could be missing.
I can try, but we don’t typically return the goods since it is from our European office.
As far as I remember Credit Memos should not be sent to other companies, this would be a bug and you can delete the record from the IM table using the actions in the workbench.
Adding support would be an enhancement, not sure if there is an idea already created for it.
So I can push support to report this as a bug? I’m fine with handling these credits manually … it’s just slowly building up over time.
Yes, I believe so.