We are running Kinetic 2025.1.11 in SaaS with multiple companies, using the intercompany process. Recently, when receiving an intercompany purchase order, we are seeing issues with duplicated lines when we select a packing slip. In the below, you can see line 14 release 1 is duplicated and we have seen this on multiple orders now.
There seems to be no consistent reason why this is happening.
I’m still waiting on Epicor’s response to this. But after some digging this appears to be happening in only one company on the receiving side. After making a BAQ to check the RcvHead table, it looks like a user is creating a manual receipt, then moving into the intercompany receipt window after. I’m not sure what other tables are at play with the intercompany process, but I suspect that by creating the manual receipt for the PO first is causing some issue with the data.
I will keep this thread updated as we work towards a solution.
I did hear back from them. After having their cloud team pull some data that we can’t access from a BAQ, there was confirmed to be duplicate records being created. We have narrowed down this issue to an end user creating a PO receipt like you would for a normal supplier, then abandoning it to move into the inter-company process.
While they were able to provide me a data fix for existing duplicate records, providing more training to the end user is the real fix.
