We are trying to invoice an order, but someone mistakenly checkoff time/materials billing on one sales line. On invoice entry when we try to add a shipment for this order, it splits into 2 invoices. One invoice is on hold which has the time/materials billing checked. We tried unchecking time/materials billing for that line, but still no go. How do I correct this? Both lines are a BuyToOrder with the same PO attached, except one line has the time/materials checked.
We have resolved this issue. We had to:
- Clear the time/materials billing from the order line.
- Unship and delete shipped lines.
- Reopen shipped job (one line had a job attached).
- Reship all lines again.
This cleared the hold and we were able to invoice as normal.