Last week, I had an issue with Finance not able to pull an DropShip invoice and Support told me to go to Company Configuration–>Sales–>Order–> and Uncheck “Save Shipment for Invoicing.” I did this and it got the drop box to pull, but before I could turn it back, my shippers sent three shipments out and now we cannot pull an invoice for these three orders. One of those orders was a credit card, but the other two were open terms. So an invoice is 100% necessary. Ideas on the best way to move forward on these?
“Unship” them by opeing the packer and unchecking the “Shipped” checkbox.
Re-enable the “Save shipments…” option
Go back into the Packers and re-check the “Shipped” box in the packer. They shoukd now be retrievable in Get Shipments.
Can’t says Invoiced, Not Shipped.