For several months we have seen this issue (which is still not resolved in 2023.2.6) where the ‘view’ option to see an attachment in production client doesn’t do anything.
We click it, the horizontal blue loading bar runs, and nothing happens.
The odd part is, that view attachment functionality is working fine in production browser, pilot client and pilot browser.
Anyone else encountering this?
I assume that you are talking about embedded browser in smart client?
Does it work with old WinForms UI, not new one?
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What is the embedded browser in smart client? Not sure what WinForms UI is - we have only been on Kinetic since early 2023.
Grant we occasionally see that on some attachments as well. Our Epicor is hosted in their cloud and document storage is on prem. It works most of the time, but i haven’t found any rhyme or reason for the occasional attachments that are problematic.
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When we first got Kinetic, attachments didn’t work at all. After a year of lackluster updates, the only method that did work was hooking it up to SharePoint. So far so good.