IT Help Desk Blank Title 59301

Best place I found to look for scripting examples is Microsoft's
website. Here is a good link to start with:



http://www.microsoft.com/technet/scriptcenter/default.mspx



Here are the functions I currently use (I select the option in a listbox
on a form and display the results in a textbox on the same form):



Private Sub cmdRun_Click()



On Error Resume Next



Const wbemFlagReturnImmediately = &H10

Const wbemFlagForwardOnly = &H20

Dim s



Select Case lbFunctions

Case "Network Card":

Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_NetworkAdapter", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)



For Each objItem In colItems

' If (InStr(objItem.AdapterType, "ethernet") > 0) And
(InStr(objItem.Name, "packet") = 0) Then



s = s & "AdapterType: " & objItem.AdapterType &
vbCrLf

s = s & "MACAddress: " & objItem.MACAddress & vbCrLf

s = s & "Name: " & objItem.Name & vbCrLf

s = s & "ProductName: " & objItem.ProductName &
vbCrLf

s = s & "ServiceName: " & objItem.ServiceName &
vbCrLf

s = s & "SystemName: " & objItem.SystemName & vbCrLf

s = s & "TimeOfLastReset: " &
WMIDateStringToDate(objItem.TimeOfLastReset) & vbCrLf & vbCrLf

' End If



Next



Case "Available Memory":

Set objWMIService = GetObject("winmgmts:" _

& "{impersonationLevel=impersonate}!\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\cimv2")

Set colSettings = objWMIService.ExecQuery("Select * from
Win32_OperatingSystem")

For Each objOperatingSystem In colSettings

s = s & "Available Physical Memory (MB): " &
objOperatingSystem.FreePhysicalMemory \ 1000 & vbCrLf

Next



Case "Device Failures":

Set objWMIService = GetObject( _

"winmgmts:\\" & Forms!frmHardwareMaster!strNetworkName &
"\root\cimv2")

Set colItems = objWMIService.ExecQuery _

("Select * from Win32_PnPEntity WHERE
ConfigManagerErrorCode <> 0")

For Each objItem In colItems

s = s & "Class GUID: " & objItem.ClassGuid & vbCrLf

s = s & "Description: " & objItem.Description & vbCrLf

s = s & "Device ID: " & objItem.DeviceID & vbCrLf

s = s & "Manufacturer: " & objItem.Manufacturer & vbCrLf

s = s & "Name: " & objItem.Name & vbCrLf

s = s & "PNP Device ID: " & objItem.PNPDeviceID & vbCrLf

s = s & "Service: " & objItem.Service & vbCrLf

Next



Case "Drive Mappings":

Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_LogicalDisk", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)



For Each objItem In colItems

s = s & "Description: " & objItem.Description & vbCrLf

s = s & "DeviceID: " & objItem.DeviceID & vbCrLf

s = s & "FileSystem: " & objItem.FileSystem & vbCrLf

s = s & "FreeSpace: " & objItem.FreeSpace & vbCrLf

s = s & "ProviderName: " & objItem.ProviderName & vbCrLf

s = s & "Size: " & objItem.Size & vbCrLf

s = s & "SystemName: " & objItem.SystemName & vbCrLf &
vbCrLf

Next



Case "Fixed Disk":

Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_DiskPartition", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)



For Each objItem In colItems

s = s & "BootPartition: " & objItem.BootPartition &
vbCrLf

s = s & "DeviceID: " & objItem.DeviceID & vbCrLf

s = s & "DiskIndex: " & objItem.DiskIndex & vbCrLf

s = s & "PrimaryPartition: " & objItem.PrimaryPartition
& vbCrLf

s = s & "Size: " & CStr(Round(CDbl(objItem.Size) /
1000000000)) & "GB" & vbCrLf

s = s & "SystemName: " & objItem.SystemName & vbCrLf &
vbCrLf

Next



Case "Installed RAM":

Set objWMIService = GetObject("winmgmts:" _

& "{impersonationLevel=impersonate}!\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\cimv2")

Set colSettings = objWMIService.ExecQuery("Select * from
Win32_ComputerSystem")

For Each objComputer In colSettings

s = s & "System Name: " & objComputer.Name & vbCrLf

s = s & "Total Physical Memory (MB): " &
objComputer.TotalPhysicalMemory \ 1000000 & vbCrLf

Next



Case "Local Time":

Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_LocalTime", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)

For Each objItem In colItems

s = s & "Date: " & objItem.Month & "/" & objItem.Day &
"/" & objItem.Year & vbCrLf

s = s & "Time: " & objItem.Hour & ":" & objItem.Minute &
":" & objItem.Second

Next



Case "Printers":

Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_PrinterDriver", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)



For Each objItem In colItems

s = s & "Name: " & objItem.Name

s = s & "Status: " & objItem.Status & vbCrLf

Next



Case "Processes":

Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_Process", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)



For Each objItem In colItems

s = s & objItem.Caption & " - "

s = s & "Handle: " & objItem.Handle & " - "

s = s & "PageFileUsage: " & objItem.PageFileUsage & " -
"

s = s & "Priority: " & objItem.Priority & " - "

s = s & "ProcessId: " & objItem.ProcessId & " - "

s = s & "ThreadCount: " & objItem.ThreadCount & vbCrLf

Next



Case "Processor Speed":

Set objWMIService = GetObject( _

"winmgmts:\\" & Forms!frmHardwareMaster!strNetworkName &
"\root\cimv2")

Set colItems = objWMIService.ExecQuery("Select * from
Win32_Processor")

For Each objItem In colItems

s = s & "Processor Id: " & objItem.ProcessorId & vbCrLf

s = s & "Maximum Clock Speed (GHz): " &
objItem.MaxClockSpeed / 1000 & vbCrLf

Next



Case "Startup":



Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_StartupCommand", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)



For Each objItem In colItems

s = s & "Command: " & objItem.Command & vbCrLf

s = s & "Location: " & objItem.Location & vbCrLf

s = s & "Name: " & objItem.Name & vbCrLf

s = s & "User: " & objItem.User & vbCrLf & vbCrLf

Next



Case "Video":

Set objWMIService = GetObject("winmgmts:\\" &
Forms!frmHardwareMaster!strNetworkName & "\root\CIMV2")

Set colItems = objWMIService.ExecQuery("SELECT * FROM
Win32_DisplayConfiguration", "WQL", _

wbemFlagReturnImmediately +
wbemFlagForwardOnly)

For Each objItem In colItems

s = s & "BitsPerPel: " & objItem.BitsPerPel & vbCrLf

s = s & "DeviceName: " & objItem.DeviceName & vbCrLf

s = s & "DisplayFrequency: " & objItem.DisplayFrequency
& vbCrLf

s = s & "DriverVersion: " & objItem.DriverVersion &
vbCrLf

s = s & "Resolution: " & objItem.PelsWidth & " x " &
objItem.PelsHeight & vbCrLf

Next



End Select



Me!txtResults = s



End Sub



Function WMIDateStringToDate(dtmDate)

WMIDateStringToDate = CDate(Mid(dtmDate, 5, 2) & "/" & _

Mid(dtmDate, 7, 2) & "/" & Left(dtmDate, 4) _

& " " & Mid(dtmDate, 9, 2) & ":" & Mid(dtmDate, 11, 2) & ":" &
Mid(dtmDate, 13, 2))

End Function



Hope this helps get you started,

Butch

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Jeff Lewis
Sent: Thursday, September 20, 2007 9:28 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: IT Help Desk



Sounds interesting. It's a client which the user can give elevated
privileges. I've done a lot in VBA -- but nothing in this area.

1. Do you have sample code you are willing to post?
2. Any Knowledge Base articles you would recommend?
3. And do you know if the increased security in Vista will break what
you have put together?

4. I would really like to get the model number of motherboards this
way. Any suggestions from the group?

Thanks,
Jeff

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Butch Menge
Sent: Thursday, September 20, 2007 10:24 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: IT Help Desk

Ditto on this for us. Access gave us the flexibility we wanted. We
also use its built-in VBA capability to push applications to desktops,
query a computer (e.g. running processes, available memory, installed
memory, auto-start programs) and view/disconnect users in Vantage.

Butch

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of matt_rodenbaugh
Sent: Thursday, September 20, 2007 7:49 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Re: IT Help Desk

Hey Jennifer,

I developed our Help Desk app in MS Access/VBA. It was quick, easy,
and cost about a day and a half of my time - that's all! Currently,
I'm in the process of transferring the back-end to our SQL Server and
the front-end is locked down. Unfortunately, we are unable to let
the users log their own issues since most of them don't understand
what their problem is (ugh).

The app is connected to our Exchange server, so we are able to search
for the "caller" and pull up all of their contact information, log
the issue, severity, who it's assigned to, resolution, and add
attachments (any type of document). Also, we have statistics and
graphs displaying the health of the Help Desk. In addition, users
are able to view issues assigned to them by selecting "My Issues".

I do plan to incorporate the sending of emails into the app (i.e. to
the person assigned, to the caller, etc), whenever I actually get the
time.

Over all, everyone is very happy with how dynamic it is and the ease
of use. Obviously, since it's a database, we can develop any type of
report desired.

-Matt Rodenbaugh

Systems Administrator
Fleetwood Fixtures

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ,
"Jeremy Jackson" <jeremy_jackson@...>
wrote:
>
> Jennifer,
>
> We use Numera's TrackIt!
>
> You buy the core and then purchase modules to enhance the
software.
> Kind of like Vantage except you dont have to pay big bucks for
> consultants...
>
> We use it to deploy software, audit workstations, automatic
discovery
> of assets, and track/log help desk calls.
>
> Users can also reset domain passwords and submit work orders, so
calls
> to the help desk should be reduced if your users are trained.
>
> HTH,
> Jeremy Jackson
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ,
"Jennifer" <jmesiano@> wrote:
> >
> > We recently did an upgrade to v8.03 from v8.0. There are a lot
of
> > bugs and oddities being reported by our internal users. This
number
> > of helpdesk calls will continue to increase as we add more
technology
> > to our infrastructure. I'd like to hear feedback as to how
others
> are
> > handling internal IT helpdesk type calls. We our currently using
> > Outlook tasks which is becoming hard to maintain. I need to be
able
> > to handle our calls effectively and efficiently. Any ideas?
> >
> > Jennifer Mesiano
> > Walton Signage
> > IT Manager
> >
>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
We recently did an upgrade to v8.03 from v8.0. There are a lot of
bugs and oddities being reported by our internal users. This number
of helpdesk calls will continue to increase as we add more technology
to our infrastructure. I'd like to hear feedback as to how others are
handling internal IT helpdesk type calls. We our currently using
Outlook tasks which is becoming hard to maintain. I need to be able
to handle our calls effectively and efficiently. Any ideas?

Jennifer Mesiano
Walton Signage
IT Manager
Jennifer,

I am using Sharepoint Services 3.0. There are templates for task and project management, and it is all web based. You have security, so you can have your users enter their own service requests, or do it yourself. If you are already running Server 2003, then there is no extra charge for Windows Sharepoint Services. I'm not to the Epicor Help Desk part, yet, but I am using Sharepoint sites to manage my implementation and handle my IT Help Desk.

Mark Turner
Business Unit Manager - TCG IS


----- Original Message ----
From: Jennifer <jmesiano@...>
To: vantage@yahoogroups.com
Sent: Wednesday, September 19, 2007 11:42:26 AM
Subject: [Vantage] IT Help Desk

We recently did an upgrade to v8.03 from v8.0. There are a lot of
bugs and oddities being reported by our internal users. This number
of helpdesk calls will continue to increase as we add more technology
to our infrastructure. I'd like to hear feedback as to how others are
handling internal IT helpdesk type calls. We our currently using
Outlook tasks which is becoming hard to maintain. I need to be able
to handle our calls effectively and efficiently. Any ideas?

Jennifer Mesiano
Walton Signage
IT Manager






____________________________________________________________________________________
Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games.
http://sims.yahoo.com/

[Non-text portions of this message have been removed]
Jennifer,

We use Numera's TrackIt!

You buy the core and then purchase modules to enhance the software.
Kind of like Vantage except you dont have to pay big bucks for
consultants...

We use it to deploy software, audit workstations, automatic discovery
of assets, and track/log help desk calls.

Users can also reset domain passwords and submit work orders, so calls
to the help desk should be reduced if your users are trained.

HTH,
Jeremy Jackson

--- In vantage@yahoogroups.com, "Jennifer" <jmesiano@...> wrote:
>
> We recently did an upgrade to v8.03 from v8.0. There are a lot of
> bugs and oddities being reported by our internal users. This number
> of helpdesk calls will continue to increase as we add more technology
> to our infrastructure. I'd like to hear feedback as to how others
are
> handling internal IT helpdesk type calls. We our currently using
> Outlook tasks which is becoming hard to maintain. I need to be able
> to handle our calls effectively and efficiently. Any ideas?
>
> Jennifer Mesiano
> Walton Signage
> IT Manager
>
We use Sharepoint Services through windows server 2003. It works well
for task management but falls short in asset management. I've used
TrackIt! in the past and loved it. It just depends if you want to pay
for something new or use something that you already have. In our case,
budget was the #1 factor. With either product, you will get a big
upgrade from Outlook tasks.



Thomas Delicati
Information Systems Manager
Ottenweller Company
3011 Congressional Parkway
Fort Wayne, IN 46808

Phone: (260) 484-3166 ext. 258
Fax: (260) 484-9798
Email: thomas.delicati@...
Website: http://www.ottenweller.com <http://www.ottenweller.com/>





[Non-text portions of this message have been removed]
Hey Jennifer,

I developed our Help Desk app in MS Access/VBA. It was quick, easy,
and cost about a day and a half of my time – that's all! Currently,
I'm in the process of transferring the back-end to our SQL Server and
the front-end is locked down. Unfortunately, we are unable to let
the users log their own issues since most of them don't understand
what their problem is (ugh).

The app is connected to our Exchange server, so we are able to search
for the "caller" and pull up all of their contact information, log
the issue, severity, who it's assigned to, resolution, and add
attachments (any type of document). Also, we have statistics and
graphs displaying the health of the Help Desk. In addition, users
are able to view issues assigned to them by selecting "My Issues".

I do plan to incorporate the sending of emails into the app (i.e. to
the person assigned, to the caller, etc), whenever I actually get the
time.

Over all, everyone is very happy with how dynamic it is and the ease
of use. Obviously, since it's a database, we can develop any type of
report desired.

-Matt Rodenbaugh

Systems Administrator
Fleetwood Fixtures

--- In vantage@yahoogroups.com, "Jeremy Jackson" <jeremy_jackson@...>
wrote:
>
> Jennifer,
>
> We use Numera's TrackIt!
>
> You buy the core and then purchase modules to enhance the
software.
> Kind of like Vantage except you dont have to pay big bucks for
> consultants...
>
> We use it to deploy software, audit workstations, automatic
discovery
> of assets, and track/log help desk calls.
>
> Users can also reset domain passwords and submit work orders, so
calls
> to the help desk should be reduced if your users are trained.
>
> HTH,
> Jeremy Jackson
>
> --- In vantage@yahoogroups.com, "Jennifer" <jmesiano@> wrote:
> >
> > We recently did an upgrade to v8.03 from v8.0. There are a lot
of
> > bugs and oddities being reported by our internal users. This
number
> > of helpdesk calls will continue to increase as we add more
technology
> > to our infrastructure. I'd like to hear feedback as to how
others
> are
> > handling internal IT helpdesk type calls. We our currently using
> > Outlook tasks which is becoming hard to maintain. I need to be
able
> > to handle our calls effectively and efficiently. Any ideas?
> >
> > Jennifer Mesiano
> > Walton Signage
> > IT Manager
> >
>
Ditto on this for us. Access gave us the flexibility we wanted. We
also use its built-in VBA capability to push applications to desktops,
query a computer (e.g. running processes, available memory, installed
memory, auto-start programs) and view/disconnect users in Vantage.



Butch



________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of matt_rodenbaugh
Sent: Thursday, September 20, 2007 7:49 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: IT Help Desk



Hey Jennifer,

I developed our Help Desk app in MS Access/VBA. It was quick, easy,
and cost about a day and a half of my time - that's all! Currently,
I'm in the process of transferring the back-end to our SQL Server and
the front-end is locked down. Unfortunately, we are unable to let
the users log their own issues since most of them don't understand
what their problem is (ugh).

The app is connected to our Exchange server, so we are able to search
for the "caller" and pull up all of their contact information, log
the issue, severity, who it's assigned to, resolution, and add
attachments (any type of document). Also, we have statistics and
graphs displaying the health of the Help Desk. In addition, users
are able to view issues assigned to them by selecting "My Issues".

I do plan to incorporate the sending of emails into the app (i.e. to
the person assigned, to the caller, etc), whenever I actually get the
time.

Over all, everyone is very happy with how dynamic it is and the ease
of use. Obviously, since it's a database, we can develop any type of
report desired.

-Matt Rodenbaugh

Systems Administrator
Fleetwood Fixtures

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Jeremy Jackson" <jeremy_jackson@...>
wrote:
>
> Jennifer,
>
> We use Numera's TrackIt!
>
> You buy the core and then purchase modules to enhance the
software.
> Kind of like Vantage except you dont have to pay big bucks for
> consultants...
>
> We use it to deploy software, audit workstations, automatic
discovery
> of assets, and track/log help desk calls.
>
> Users can also reset domain passwords and submit work orders, so
calls
> to the help desk should be reduced if your users are trained.
>
> HTH,
> Jeremy Jackson
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Jennifer" <jmesiano@> wrote:
> >
> > We recently did an upgrade to v8.03 from v8.0. There are a lot
of
> > bugs and oddities being reported by our internal users. This
number
> > of helpdesk calls will continue to increase as we add more
technology
> > to our infrastructure. I'd like to hear feedback as to how
others
> are
> > handling internal IT helpdesk type calls. We our currently using
> > Outlook tasks which is becoming hard to maintain. I need to be
able
> > to handle our calls effectively and efficiently. Any ideas?
> >
> > Jennifer Mesiano
> > Walton Signage
> > IT Manager
> >
>





[Non-text portions of this message have been removed]
Sounds interesting. It's a client which the user can give elevated
privileges. I've done a lot in VBA -- but nothing in this area.

1. Do you have sample code you are willing to post?
2. Any Knowledge Base articles you would recommend?
3. And do you know if the increased security in Vista will break what
you have put together?

4. I would really like to get the model number of motherboards this
way. Any suggestions from the group?

Thanks,
Jeff

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Butch Menge
Sent: Thursday, September 20, 2007 10:24 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: IT Help Desk



Ditto on this for us. Access gave us the flexibility we wanted. We
also use its built-in VBA capability to push applications to desktops,
query a computer (e.g. running processes, available memory, installed
memory, auto-start programs) and view/disconnect users in Vantage.

Butch

________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of matt_rodenbaugh
Sent: Thursday, September 20, 2007 7:49 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Re: IT Help Desk

Hey Jennifer,

I developed our Help Desk app in MS Access/VBA. It was quick, easy,
and cost about a day and a half of my time - that's all! Currently,
I'm in the process of transferring the back-end to our SQL Server and
the front-end is locked down. Unfortunately, we are unable to let
the users log their own issues since most of them don't understand
what their problem is (ugh).

The app is connected to our Exchange server, so we are able to search
for the "caller" and pull up all of their contact information, log
the issue, severity, who it's assigned to, resolution, and add
attachments (any type of document). Also, we have statistics and
graphs displaying the health of the Help Desk. In addition, users
are able to view issues assigned to them by selecting "My Issues".

I do plan to incorporate the sending of emails into the app (i.e. to
the person assigned, to the caller, etc), whenever I actually get the
time.

Over all, everyone is very happy with how dynamic it is and the ease
of use. Obviously, since it's a database, we can develop any type of
report desired.

-Matt Rodenbaugh

Systems Administrator
Fleetwood Fixtures

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ,
"Jeremy Jackson" <jeremy_jackson@...>
wrote:
>
> Jennifer,
>
> We use Numera's TrackIt!
>
> You buy the core and then purchase modules to enhance the
software.
> Kind of like Vantage except you dont have to pay big bucks for
> consultants...
>
> We use it to deploy software, audit workstations, automatic
discovery
> of assets, and track/log help desk calls.
>
> Users can also reset domain passwords and submit work orders, so
calls
> to the help desk should be reduced if your users are trained.
>
> HTH,
> Jeremy Jackson
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ,
"Jennifer" <jmesiano@> wrote:
> >
> > We recently did an upgrade to v8.03 from v8.0. There are a lot
of
> > bugs and oddities being reported by our internal users. This
number
> > of helpdesk calls will continue to increase as we add more
technology
> > to our infrastructure. I'd like to hear feedback as to how
others
> are
> > handling internal IT helpdesk type calls. We our currently using
> > Outlook tasks which is becoming hard to maintain. I need to be
able
> > to handle our calls effectively and efficiently. Any ideas?
> >
> > Jennifer Mesiano
> > Walton Signage
> > IT Manager
> >
>

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]