Job Closing - Serial Number Error

Kinetic ERP
1

Closing any Job with a Serial Number and I get the following:

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Despite the fact that all necessary Serial Numbers are created and Consumed/Shipped as appropriate.

This happens on Jobs linked to Sales Orders & these are almost always for Qty 1.

Anyone else seeing the same?

Cheers,

Kev.

2

Can you share the Serial Numbers grid in the Job Activity screen?

3

Go to Serial Number Assignment and pull up the job, is the serial number assigned? If not assign it there.

4

Job with SN seeing error:

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All SN attached to that Job with the Parts/SN Consumed along with the Product/SN being Shipped:
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SN Grid from Job Activity only shows the Parts used:
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SN Assignment doesn’t appear to show anything there:
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Although that is what we have done to create the SN for the Job/Part which is showing as ‘Shipped’…
So, took a Shipped Job in Pilot and went via SN Assignment:
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2 lines highlighted in Yellow are the new SN (1) and the one we already Shipped…
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Now I can Close!!
But, I now have a SN left in ‘WIP’ which is possibly worse…
I’m sure that it won’t allow the use of the same SN either - I know that it won’t so we’d have lots of invalid/un-necessary ‘WIP’..

5

We run into this from time to time. Job needs to close, but original serial is unavailable. Parts are usually shipped and invoiced by the time we get to job review. Since we don’t particularly care about prod qty (it’s a nominal number for our tiny components anyway), we just go to the “Final Op” in Job Adjustment and adjust the qty to whatever the error message needs (in this case 0) and then it will close.

6

Assembly 0 has the Prod Qty updated (that in itself creates another error) as we check this as Part of our Job Completion process