Well it is not a shock that an enterprise software company would wind up in court. It happens to everyone.
There's probably plenty of blame to go around on all sides. The early 8.03 releases were pretty bad from what I understand. I'm happy enough with .405 and am hoping that .408 cleans up some annoyances and headaches.
-bws
--
Brian W. Spolarich ~ Manager, Information Services ~ Advanced Photonix / Picometrix
   Â
bspolarich@... ~ 734-864-5618 ~ www.advancedphotonix.com
-----Original Message-----
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf Of Rojas, Joe
Sent: Tuesday, June 02, 2009 9:03 AM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] Just wanted to share
Sheesh!
This is why I always say that when a sales rep, for any company, says
"Yes. It can do that", always ask what "Yes" means.
Based on the limited details of Ferazzoli's requirements, "which
included functionality for sales order entry/point of sale, warehouse
management, manufacturing, service and financials", I wonder what went
wrong. These are pretty basic requirements that I know Vantage handles
pretty well.
Joe
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf
Of Gwizdz, Adam
Sent: Tuesday, June 02, 2009 8:41 AM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] Just wanted to share
Adam Gwizdz
Manager, Corporate IT Systems
1 Capital Drive, Suite 101
Cranbury, NJ 08512
_____
From:
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Ned
Sent: Monday, June 01, 2009 1:55 PM
To:
vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Just wanted to share
Stumbled onto this a little while ago while looking at something
completely
unrelated, just thought I would share it with the group...
Epicor ERP project sparks customer lawsuit
Chris Kanaracus (IDG News Service) 19 May, 2009 04:23:00
A Connecticut stone company is seeking unspecified damages for an
allegedly
faulty system it bought
A stone-and-tile company is suing ERP (enterprise resource planning)
vendor
Epicor over a system it says never worked as intended or promised,
according
to documents filed last month in U.S. District Court in Connecticut.
Ferazzoli Imports of New England, based in Middletown, Connecticut, is
alleging breach of contract, unjust enrichment, negligent
misrepresentation,
fraud and violations of a state trade law. It is seeking attorneys' fees
along with unspecified damages.
The dispute stems back to March 2007, when Ferazzoli began looking for
software for its manufacturing, distribution and retail business,
according
to the company's initial complaint.
Ferazzoli provided Epicor with a list of requirements, which included
functionality for sales order entry/point of sale, warehouse management,
manufacturing, service and financials.
"Epicor's representatives were given the Requirements list prior to
entering
any contract negotiations, and Epicor represented its product would be
able
to perform all of Ferazzoli's requirements," the complaint states.
In June 2007, Epicor officials visited Ferazzoli's headquarters to learn
about the business and demonstrate its software. The officials made
further
assurances that Epicor's technology would be satisfactory, according to
the
complaint.
The companies reached a contract agreement on June 29, with Ferazzoli
initially paying Epicor US$184,443.61, according to the complaint.
But Ferazzoli subsequently began having problems getting the system to
work,
the complaint states. Epicor "induced" Ferazzoli to buy additional
software
and services meant to make the system operate properly, but none made it
"functional or usable."
To date, Ferazzoli has paid Epicor US$244,656.42, according to the
complaint.
Epicor did not immediately respond to a request for comment Monday. An
attorney for Ferazzoli declined to comment.
In general, to ensure they're protected in the event of problems,
software
customers should try to include a number of key clauses in contracts,
according to Forrester Research analyst Ray Wang, author of a 2006
Forrester
report called "An Enterprise Software Licensee's Bill of Rights."
One is an "entire agreement clause," Wang said via e-mail. "You want to
make
sure that all demos, marketing materials, and assurances are put into
the
document."
Software customers are also entitled to "reasonable guarantees of
quality"
and "should retain the right to establish the severity of an incident or
problem," Wang's 2006 report states.
In addition, if a vendor suggests a use case scenario for its software
but
hasn't actually implemented the use case successfully in the past, it
should
disclose that fact to customers, according to Wang.
http://www.cio.com.au/article/303668/epicor_erp_project_sparks_customer_
lawsuit
<
http://www.cio.com.au/article/303668/epicor_erp_project_sparks_customer
_lawsuit>
and I did NOT share this to start an Epicor bashing session, just wanted
to
share the information with the group and i know those have happened in
the
past with things like this and hoping it can just be taken as
information,
not an open invitation.
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
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