# Kinetic AP Payment Entry - Process Payment Error

**URL:** <https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521>\
**Category:** Epicor ERP 10\
**Tags:** kinetic, e10\
**Created:** [April 12, 2021, 4:51pm UTC](https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521 "2021-04-12T16:51:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![b.huang](https://www.epiusers.help/letter_avatar_proxy/v4/letter/b/a6a055/32.png) [@b.huang](https://www.epiusers.help/u/b.huang)\
**Post date:** [April 12, 2021, 4:51pm UTC](https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521/1 "2021-04-12T16:51:08Z")

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We are testing our upgraded system 10.2.700.7 from 10.1.500.7. When the users process payment in AP Payment Entry, the users got the following error. Anyone have experience and can help? Thanks.

 ![image](https://www.epiusers.help/uploads/default/original/3X/0/a/0a7118204ec9fe3a784b24f2dbfca54fddb604ae.jpeg)

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**Author:** ![Jonathan](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/aeb1de/32.png) [@Jonathan](https://www.epiusers.help/u/Jonathan)\
**Post date:** [April 13, 2021, 10:33pm UTC](https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521/2 "2021-04-13T22:33:56Z")

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It might be a known issue, the UI is complex enough that the conversion to Kinetic might not be completely done in 700.

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**Author:** ![josecgomez](https://www.epiusers.help/user_avatar/www.epiusers.help/josecgomez/32/55731_2.png) [@josecgomez](https://www.epiusers.help/u/josecgomez)\
**Post date:** [April 14, 2021, 1:04am UTC](https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521/3 "2021-04-14T01:04:28Z")

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Anything in the detail tab?

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**Author:** ![b.huang](https://www.epiusers.help/letter_avatar_proxy/v4/letter/b/a6a055/32.png) [@b.huang](https://www.epiusers.help/u/b.huang)\
**Post date:** [April 15, 2021, 7:15pm UTC](https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521/4 "2021-04-15T19:15:27Z")

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Thank you Jonathan. Yes, it is. We need to use the classic form for it.

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**Author:** ![bmanners](https://www.epiusers.help/user_avatar/www.epiusers.help/bmanners/32/370_2.png) [@bmanners](https://www.epiusers.help/u/bmanners)\
**Post date:** [June 14, 2021, 5:52am UTC](https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521/5 "2021-06-14T05:52:23Z")

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Ben, were you able to solve this issue?

Brett

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**Author:** ![bmanners](https://www.epiusers.help/user_avatar/www.epiusers.help/bmanners/32/370_2.png) [@bmanners](https://www.epiusers.help/u/bmanners)\
**Post date:** [June 14, 2021, 6:13am UTC](https://www.epiusers.help/t/kinetic-ap-payment-entry-process-payment-error/77521/6 "2021-06-14T06:13:15Z")

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I figured out how to force the classic screen. In menu maintenance look under the processes area and find the process payments entry.

 ![image](https://www.epiusers.help/uploads/default/original/3X/7/b/7b42c7499d3bdd051510f531230b602a03d0a17a.png)