I am trying to create a layer for the Kinetic version of Help Desk Case Entry, and I have custom fields that we put on the HDCase table that I need to be able to populate with information after the Case is closed. This is no problem on the classic screen, but on the Kinetic screen I am having a tough time figuring out how to stop my fields from being disabled when the case is closed.
Is this something I can do, or am I going back to classic?
I assume these ‘additional’ columns are ud fields on the HDCase table?
The screen will put them into a read only state on close. I would create a new data rule to enable these fields. untested
Option 2. Create a slideout from a button to add additonal information when closed. You could call a UBAQ to update the columns.
I tried the data rule, I couldn’t get that to work. It is great for disabling, but doesn’t seem to go the other way. UBaq is the only option I think I could get to work at this point. The most frustrating part is that in the classic screen the Resolution tab doesn’t lock on close even in the base form, so I’m fighting with a fundamental change. I am switching back to classic for now until I can find a more elegant solution. I might just switch the entire tab with a UBaq at some point.