We have a number of attachments that are added to Job, these attachments being links to a folder location on a local server.
Is there a methodology in the Kinetic Cloud Environment to allow these images to be displayed within an image box? It would make things far more usable.
Thank you.
Seems like hybrid options are always the hardest. Once you buy one cloud thing, before you know it you get sucked into buying lots of different cloud stuff.
We manufacture large high value items, inside these items are components that are of high worth and can easily go missing or become damaged.
As each item leaves site we take photographs and these are added as attachments to the original job. The attachment is merely a link to our file server.
Our Claims team field call from customers for issues with their product. We utilise the Case system to administer the claims and address customer concerns. When a Case is raised we link the case to the original sales order and, in turn the manufacturing job.
We would like the case entry screen (Kinetic) to be a single screen that our customer service colleagues use to handle the case. It is a requirement that within the case screen that we provide a methodology to view the attachments against the original job (not the case). As each build has 20+ photographs assigned to the job it is far more convenient if we can display a list of the job attachments and display within a picture box.
Uploading the images to a sharepoint site is something of interest as is finding out how to display attachments linked to a job within the case screen, even if these files have to be downloaded manually.
That’s absolutely gonna be your best bet. If the local files end up being a necessity, I have some workarounds, but I’d explore a cloud solution / cdn etc first.