Labor Entry Screen Freezes (Vantage 8.03.409c )

Hi Richard,

I vaguely remember one of the biggest changes from V6 to V8 as being the resource groups. I might look at them since you're having labor entry issues.
BTW, is the problem with all jobs?


--- In vantage@yahoogroups.com, "Richard" <rgraf@...> wrote:
>
> When it happens we get temp files on the server that continue to grow until IS gets rid of them. We let one of them go to see how long it would take and finally gave up after nearly two hours. It was up to 7 gigs at that point.
>
> Any ideas what else we should look for?
>
> --- In vantage@yahoogroups.com, "Vic Drecchio" <vic.drecchio@> wrote:
> >
> > Any clues in your Server log?
> >
> > From: Richard
> > Sent: Monday, December 05, 2011 11:16 AM
> > To: vantage@yahoogroups.com
> > Subject: [Vantage] Labor Entry Screen Freezes (Vantage 8.03.409c )
> >
> >
> > Hi Everyone,
> > Switched from Vantage 6.1 to 8.03 a week ago. First few days all was well. Fourth day labor entry screen started to lock up when we clicked save. This has happened at least 12 times over the past couple days. Not entering any more data until we figure out where the problem is. Epicor hasn't provided us anything but questions yet and I'm desparate. Labor info not being entered is making it impossible to schedule.
> >
> > We don't get any error messages when the thing freezes, just an hourglass and the not at the bottom of the entry screen saying it's saving data.
> >
> > I haven't found any common factors in the jobs that were being entered as this happened.
> >
> > A few possibilities: we have quite a few custom reports written with Crystal Reports that are attached to the Vantage menu (Idon't knw how frequently they are accessed).
> >
> > The people who do job setup arern't sure that they're doing things the correct way and we don't know if missing info in job setup could cause this problem in labor entry.
> >
> > Any thoughts?
> >
> > Rick
> >
> >
> >
> >
> > No virus found in this message.
> > Checked by AVG - www.avg.com
> > Version: 2012.0.1873 / Virus Database: 2102/4658 - Release Date: 12/05/11
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
Hi Everyone,
Switched from Vantage 6.1 to 8.03 a week ago. First few days all was well. Fourth day labor entry screen started to lock up when we clicked save. This has happened at least 12 times over the past couple days. Not entering any more data until we figure out where the problem is. Epicor hasn't provided us anything but questions yet and I'm desparate. Labor info not being entered is making it impossible to schedule.

We don't get any error messages when the thing freezes, just an hourglass and the not at the bottom of the entry screen saying it's saving data.

I haven't found any common factors in the jobs that were being entered as this happened.

A few possibilities: we have quite a few custom reports written with Crystal Reports that are attached to the Vantage menu (Idon't knw how frequently they are accessed).

The people who do job setup arern't sure that they're doing things the correct way and we don't know if missing info in job setup could cause this problem in labor entry.

Any thoughts?

Rick
Is this being done from Vantage or from an MES station? We had an issue in the past where the MES stations were losing connection to the network and it took a long time to take care of tasks while the stations reconnected.

--- In vantage@yahoogroups.com, "Richard" <rgraf@...> wrote:
>
> Hi Everyone,
> Switched from Vantage 6.1 to 8.03 a week ago. First few days all was well. Fourth day labor entry screen started to lock up when we clicked save. This has happened at least 12 times over the past couple days. Not entering any more data until we figure out where the problem is. Epicor hasn't provided us anything but questions yet and I'm desparate. Labor info not being entered is making it impossible to schedule.
>
> We don't get any error messages when the thing freezes, just an hourglass and the not at the bottom of the entry screen saying it's saving data.
>
> I haven't found any common factors in the jobs that were being entered as this happened.
>
> A few possibilities: we have quite a few custom reports written with Crystal Reports that are attached to the Vantage menu (Idon't knw how frequently they are accessed).
>
> The people who do job setup arern't sure that they're doing things the correct way and we don't know if missing info in job setup could cause this problem in labor entry.
>
> Any thoughts?
>
> Rick
>
Any clues in your Server log?

From: Richard
Sent: Monday, December 05, 2011 11:16 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Labor Entry Screen Freezes (Vantage 8.03.409c )


Hi Everyone,
Switched from Vantage 6.1 to 8.03 a week ago. First few days all was well. Fourth day labor entry screen started to lock up when we clicked save. This has happened at least 12 times over the past couple days. Not entering any more data until we figure out where the problem is. Epicor hasn't provided us anything but questions yet and I'm desparate. Labor info not being entered is making it impossible to schedule.

We don't get any error messages when the thing freezes, just an hourglass and the not at the bottom of the entry screen saying it's saving data.

I haven't found any common factors in the jobs that were being entered as this happened.

A few possibilities: we have quite a few custom reports written with Crystal Reports that are attached to the Vantage menu (Idon't knw how frequently they are accessed).

The people who do job setup arern't sure that they're doing things the correct way and we don't know if missing info in job setup could cause this problem in labor entry.

Any thoughts?

Rick




No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.1873 / Virus Database: 2102/4658 - Release Date: 12/05/11


[Non-text portions of this message have been removed]
The entry that freezes is in Vantage. We use MES stations on the production floor but labor entry in Vantage in our tool room. None of hte other entry/maintenance forms seems to be affected. We let it go for almost two hours the third or fourth time it happened and it never cleared on its own.

--- In vantage@yahoogroups.com, "Tim Dines" <tdines@...> wrote:
>
> Is this being done from Vantage or from an MES station? We had an issue in the past where the MES stations were losing connection to the network and it took a long time to take care of tasks while the stations reconnected.
>
> --- In vantage@yahoogroups.com, "Richard" <rgraf@> wrote:
> >
> > Hi Everyone,
> > Switched from Vantage 6.1 to 8.03 a week ago. First few days all was well. Fourth day labor entry screen started to lock up when we clicked save. This has happened at least 12 times over the past couple days. Not entering any more data until we figure out where the problem is. Epicor hasn't provided us anything but questions yet and I'm desparate. Labor info not being entered is making it impossible to schedule.
> >
> > We don't get any error messages when the thing freezes, just an hourglass and the not at the bottom of the entry screen saying it's saving data.
> >
> > I haven't found any common factors in the jobs that were being entered as this happened.
> >
> > A few possibilities: we have quite a few custom reports written with Crystal Reports that are attached to the Vantage menu (Idon't knw how frequently they are accessed).
> >
> > The people who do job setup arern't sure that they're doing things the correct way and we don't know if missing info in job setup could cause this problem in labor entry.
> >
> > Any thoughts?
> >
> > Rick
> >
>
When it happens we get temp files on the server that continue to grow until IS gets rid of them. We let one of them go to see how long it would take and finally gave up after nearly two hours. It was up to 7 gigs at that point.

Any ideas what else we should look for?

--- In vantage@yahoogroups.com, "Vic Drecchio" <vic.drecchio@...> wrote:
>
> Any clues in your Server log?
>
> From: Richard
> Sent: Monday, December 05, 2011 11:16 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Labor Entry Screen Freezes (Vantage 8.03.409c )
>
>
> Hi Everyone,
> Switched from Vantage 6.1 to 8.03 a week ago. First few days all was well. Fourth day labor entry screen started to lock up when we clicked save. This has happened at least 12 times over the past couple days. Not entering any more data until we figure out where the problem is. Epicor hasn't provided us anything but questions yet and I'm desparate. Labor info not being entered is making it impossible to schedule.
>
> We don't get any error messages when the thing freezes, just an hourglass and the not at the bottom of the entry screen saying it's saving data.
>
> I haven't found any common factors in the jobs that were being entered as this happened.
>
> A few possibilities: we have quite a few custom reports written with Crystal Reports that are attached to the Vantage menu (Idon't knw how frequently they are accessed).
>
> The people who do job setup arern't sure that they're doing things the correct way and we don't know if missing info in job setup could cause this problem in labor entry.
>
> Any thoughts?
>
> Rick
>
>
>
>
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2012.0.1873 / Virus Database: 2102/4658 - Release Date: 12/05/11
>
>
> [Non-text portions of this message have been removed]
>