# Latency and Epicor ERP10

**URL:** <https://www.epiusers.help/t/latency-and-epicor-erp10/80019>\
**Category:** Epicor ERP 10\
**Tags:** epicor\
**Created:** [June 25, 2021, 2:03pm UTC](https://www.epiusers.help/t/latency-and-epicor-erp10/80019 "2021-06-25T14:03:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ian\_Albert](https://www.epiusers.help/user_avatar/www.epiusers.help/ian_albert/32/33820_2.png) [@Ian\_Albert](https://www.epiusers.help/u/Ian_Albert)\
**Post date:** [June 25, 2021, 2:03pm UTC](https://www.epiusers.help/t/latency-and-epicor-erp10/80019/1 "2021-06-25T14:03:41Z")

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Hi all,

I am quite new to the Epicor ERP 10 world. I want to ask about experiences with latency and time to load ERP10 and the user experience.

We are getting login times at 30-45 seconds. from our environment where we are accessing via a VPN. The local network login time is about 10 seconds. The ping times via the VPN is 100ms - 150ms. Local network is less than 10ms. Can anyone here let me know what your typical values are and at what point do you consider its a must for Remote Users to use Remote Desktop Services

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**Author:** ![cfinley](https://www.epiusers.help/letter_avatar_proxy/v4/letter/c/3e96dc/32.png) [@cfinley](https://www.epiusers.help/u/cfinley)\
**Post date:** [June 25, 2021, 2:09pm UTC](https://www.epiusers.help/t/latency-and-epicor-erp10/80019/2 "2021-06-25T14:09:33Z")

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I would strongly recommended reviewing the below post to make sure your users are not apart of the affected windows updates.

> [@Sudden drop Epicor speed caused by Microsoft Updates -\> (KB4601319, KB5000802, KB5000808,KB4601382,KB4601383) +](https://www.epiusers.help/t/sudden-drop-epicor-speed-caused-by-microsoft-updates-kb4601319-kb5000802-kb5000808-kb4601382-kb4601383/75627):
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> Update Microsoft confirmed the performance fix affecting ERP will be released on July 20 as KB5004296. For more information see "KB0108621 February and March 2021 Windows EDIT Current list of updates that have been seen to slow the performance of Epicor are as follows. W10 build 1909 KB5000808 W10 build 2004&20H2 KB4601319 & KB5000802 & KB4601382 Server 2019 Build 1809 KB4601383 &KB5000822 Original Topic As far as I know nothing has changed in the environment except maybe the typical wind…

In the networking world I am not your guy, however that does seem abnormally long.

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**Author:** ![aarong](https://www.epiusers.help/user_avatar/www.epiusers.help/aarong/32/101218_2.png) [@aarong](https://www.epiusers.help/u/aarong)\
**Post date:** [June 25, 2021, 2:10pm UTC](https://www.epiusers.help/t/latency-and-epicor-erp10/80019/3 "2021-06-25T14:10:49Z")

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Have you tried a RDS server?

This would bypass the need for a VPN.

Have a look at your VPNs network configuration as some VPN clients will bottleneck the NIC to something like 10MB as where when you’re on site it might be 100/1000/10000 depending on the infrastructure

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**Author:** ![Ian\_Albert](https://www.epiusers.help/user_avatar/www.epiusers.help/ian_albert/32/33820_2.png) [@Ian\_Albert](https://www.epiusers.help/u/Ian_Albert)\
**Post date:** [June 25, 2021, 2:19pm UTC](https://www.epiusers.help/t/latency-and-epicor-erp10/80019/4 "2021-06-25T14:19:03Z")

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Thanks will review the post and the updates at the server side.

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**Author:** ![Ian\_Albert](https://www.epiusers.help/user_avatar/www.epiusers.help/ian_albert/32/33820_2.png) [@Ian\_Albert](https://www.epiusers.help/u/Ian_Albert)\
**Post date:** [June 25, 2021, 2:20pm UTC](https://www.epiusers.help/t/latency-and-epicor-erp10/80019/5 "2021-06-25T14:20:28Z")

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Hi Aaron,

Trying to isolate the issue before going down the RDS route. But yes, im waiting on the data centre to come back with more information on the vpn.