Long-Running Solution Install Troubleshooting

Kinetic ERP
1

We are migrating from E10 to Kinetic. I built a solution containing reports on E11.2.400 (our first pass). When I try to install the reports solution to our vanilla database upgraded to 11.3.100, it processes for a while (4-5 minutes), then comes back with a message that it is long-running, and asking if I want to enable UI or continue to wait.

Long Running Process
The request has not finished processing. You have the option to keep waiting or enable the UI to interact with it. Be aware that changes may occur if you decide to enable the UI and the request finishes processing while you interact with it.

When I select to wait, it returns to the Solution Workbench home page (as if I said to enable the UI). Waiting a while (45 minutes) and refreshing the grid does not show anything.

  • We have default (9h and 5h) timeouts in our config file.
  • This cab is 30MB
  • The cab is on a local drive
  • The in-application log does not appear to contain anything of interest (Info messages
columnChanged event started for TransView
request ErpPostWithDataViewProcessing: Ice.BO.ExportPackageSvc\TransformToServerInstallationFileName|
response received Ice.BO.ExportPackageSvc\TransformToServerInstallationFileName|
request ErpPostWithDataViewProcessing: Ice.BO.ExportPackageSvc\LoadSolutionInstallSettings|
response received Ice.BO.ExportPackageSvc\LoadSolutionInstallSettings|
columnChanged event completed for TransView

How can I troubleshoot this? There are no errors in Windows or Kinetic event logs.There are no likely relevant messages in the ServerLog file with tracing enabled.

2

Welcome aboard…

I think the issue is SSRS. Check your SSRS logs…

On my phone so keeping it brief. Google for the log file location… I think there is also a SSRS settings config KB on Epicare also…

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3

Thank you. Nothing in SSRS server’s event log, nor in the RS physical log files nor any activity at all in the SSRS ExecutionLog queries. This suggests it hasn’t gotten to the SSRS reports yet in the collection (mostly Crystal).

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4

A couple of other things to try

  • build a solution with one report
  • try using the classic version of the solution workbench
  • Do it the manual way
  • Check Epicare, this may be a bug

In no particular order btw

5

Thanks, I should have thought to use the Classic form. That is at least getting some progress. Thanks for chiming in.

6

Your welcome, another one for classic parity, can I be so bd as to ask you to log a Case on this?

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